DeRhonda Gragg
American Tire Distriubutors
Taylorsville,NC
1
Language
11
years of professional experience
Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Work History
Senior Customer Service Representative
5 Years 9 Months- Resolved customer inquiries regarding orders, deliveries, and product availability using company service systems.
- Coordinated with sales and distribution teams to ensure accurate order processing and timely shipment updates.
- Tracked backorders, substitutions, and freight issues, communicating clear resolution steps to customers.
- Reviewed customer accounts for pricing discrepancies, invoicing errors, and billing concerns, ensuring accurate corrections.
Pricing Signage Coordinator
6 Months- Monitored and maintained proper pricing and signage throughout store to support accurate customer information.
- Tracked and kept daily and monthly paperwork current by completing required documentation.
- Conducted full price and inventory audits daily, weekly, and monthly to support accurate pricing and stock control.
- Responded to customer needs and provided assistance when required.
- Monitored signage placement and display condition with management to ensure accurate, properly maintained displays.
- Worked closely with Corporate Office to develop new apps supporting day-to-day job efficiency.
Head Cashier
9 Months- Assisting customers
- Supervising cashiers
- Maintaining the lunch and the daily schedule
- Assist managers in handling and counting tills
- Contacting Customer to inform them that their items have been received
Shift leader/Acting Assistant manager
1 Year 8 Months- Opening the store when the manager was off
- Creating and maintaining the merchandise order twice a week
- Assisting customers
- Maintaining cleanliness in and around the store
- Preparing food using proper sanitation and health code guidelines
- Overseeing the overall operations of the store
Shop manager
2 Years 4 Months- Overseeing the operations of the shop
- Creating and maintaining the daily schedule for the other employees in the shop
- Assisting customers in selecting the perfect set of tires for their vehicle
- Getting the tires ordered and scheduling a time to have the maintenance completed
- Providing excellent customer service
- Completing daily and weekly paperwork to maintain the correct figures for the daily intake
- Keep up with business email and make sure that customers' parts are ordered and arriving in time for their appointment.
- Maintaining a clean and safe work in environment for our employees and customers
Education
Bachelors - sciences of criminal justice
Diploma - Cosmetology Degree
Skills
Customer service
Scheduling
Multi-tasking
Computer and phone skills
Very organized and hardworking
Self sufficient
Languages
English
Timeline
Senior Customer Service Representative
American Tire Distriubutors
01.2021 - CurrentRead More
Pricing Signage Coordinator
Lowes Hardware
07.2020 - 01.2021Read More
Head Cashier
Lowes Hardware
10.2019 - 07.2020Read More
Shift leader/Acting Assistant manager
Speedway
02.2018 - 10.2019Read More
Shop manager
Idols Tire Center
10.2015 - 02.2018Read More
Watauga High/Caldwell Community College
Diploma from Cosmetology Degree
Read More
AIU, Online
Bachelors from sciences of criminal justice
Read More