Deric Joy
Terre Haute,Indiana
Summary
Dedicated professional with several years of experience as a field technician, committed to continuous education and skill enhancement. Efficient in repair and maintenance tasks, diagnosing errors, and developing effective solutions, demonstrating a strong ability to adapt to dynamic work environments. Proven track record of thriving in flexible scheduling and shift changes while maintaining high standards of quality and efficiency. Eager to leverage diverse skills and knowledge to contribute effectively in a challenging new role.
Overview
8
8
years of professional experience
Work History
Sales and Service Technician
Frontier Communications
Shelburn, Indiana
04.2026 - Current
- Installed Frontier Communications internet, voice, and video services at customer premises.
- Troubleshot copper, DSL, and fiber line issues using test equipment and diagnostics.
- Responded to trouble tickets and work orders for service and repair calls.
- Communicated service options and explained account changes to customers clearly.
- Documented completion of work and updated service records in Frontier systems.
- Followed safety procedures and vehicle standards during daily route assignments.
- Handled customer complaints to ensure satisfaction and maintain service quality.
Field Service Engineer
LionHeart Critical Power Specialist
Indianapolis, IN
12.2024 - 04.2025
- Conducted routine maintenance on generators, automatic transfer-switches, and firepumps while adhering to safety protocols and industry standards such as NFPA 40 and 70E.
- Installed new equipment and explained operation and routine maintenance intervals to customers.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- documented repair procedures and creating thorough reports for each job completed.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Field Service Engineer
Powered Compressors & Supplies
Terre Haute, IN
12.2023 - 12.2024
- Performance of preventative maintenance and repairs on a variety of equipment. This includes equipment such as pumps, motors, valves, and other components as well.
- Diagnosing problems using diagnostic tools such as multimeters or SPM meters.
- Replacement of faulty parts/components with blueprints or diagrams.
- Completion of daily necessary paperwork for the service calls at hand, in a timely manner.
- Implemented process improvements that reduced downtime during service calls and increased customer satisfaction.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Diagnosed and repaired mechanical failures in compressors, ensuring optimal performance and reliability.
Generator Technician
Buckeye Power Sales
Indianapolis, IN
08.2021 - 12.2023
- Conducted routine maintenance on generators, automatic transfer-switches while adhering to safety protocols and industry standards such as NFPA 70 and 70E.
- Diagnosing problems with the use of advanced diagnostic tools including multimeters and diesel software.
- Completion of daily necessary paperwork for the service calls at hand, in a timely manner.
- Quick response on emergency service requests and calls from clients as necessary.
- Completion of troubleshooting electrical services and systems.
- Assists with training associate technicians in proper safety regulations and installation techniques.
- Troubleshooting mechanical failures in fuel systems, cooling systems, and starting systems.
- Quick breakdown of defective machinery for repairs and/or replacements of parts.
Installer Service Specialist
O'Reilly Auto Parts
Terre Haute, IN
10.2018 - 08.2021
- First call for local businesses for automotive needs as well as stock orders for factories.
- Worked with third party companies to handle warranty issues, and or the order of new powertrain parts (engines, transmission, hybrid batteries, etc).
- Performed morning check in of stock and put away in an organized manner.
- Worked closely with local automotive businesses to see where we could improve and to see other ways we could assist their business.
- Delegated truck routes for drivers to handle delivery of parts.
- Representing excellent customer service skills while assisting with daily problems.
Education
LionHeart Critical Power Specialist
Huntley, IL03-2025
Buckeye Power Sales
Columbus, OH10-2021
Diesel Technology
Ivy Tech Community College of Indiana
Terre Haute, IN06-2021
Skills
- Equipment maintenance
- Safety compliance
- Attention to detail
- Time management
Timeline
Sales and Service Technician
Frontier Communications
04.2026 - Current
Field Service Engineer
LionHeart Critical Power Specialist
12.2024 - 04.2025
Field Service Engineer
Powered Compressors & Supplies
12.2023 - 12.2024
Generator Technician
Buckeye Power Sales
08.2021 - 12.2023
Installer Service Specialist
O'Reilly Auto Parts
10.2018 - 08.2021
LionHeart Critical Power Specialist
Buckeye Power Sales
Diesel Technology
Ivy Tech Community College of Indiana