Deric Roberts
Flint,TX
Summary
Knowledgeable Sales skills, and building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping customers satisfied with the product at hand.
Overview
15
15
years of professional experience
Work History
DRIVER
3 FARMERS INC
07.2023 - Current
- Commercial truck driving
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Landlord
East Texas Excuitive Apartments
01.2018 - Current
- Apartment Management
- Tasked for Inbound/Outbound calls, Apartment inspections, Leasing
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
- Maintained organized records of all tenant interactions, maintenance requests, and lease agreements for easy reference and efficient management.
- Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.
TEIR 3 TECHNICAL SUPPORT
Suddenlink Communications
09.2015 - 01.2018
- POSITION: CCR-3
- Addressed customer concerns and provided technical support, ensuring optimal product performance and usage.
- Provided helpful, informative support to customers on product usage and installation.
- Improved customer satisfaction by providing timely, empathetic responses to escalated inquiries.
- Demonstrated exceptional problem-solving skills when faced with complex customer situations, leading to successful resolutions that restored customer confidence and trust in the company.
- Streamlined communication channels among various departments involved in the escalations process, facilitating faster resolutions and improved collaboration among teams.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Contributed to a positive work environment through effective communication, active listening, and teamwork skills.
- Established rapport with clients by providing exceptional communication during the resolution process, fostering trust in the services.
Warehouse Manager
Second Job European Interiors dba Classic Flooring
01.2012 - 08.2015
- Loaded and unloaded flooring shipments, Inspect deliveries, contacted customers to let them know shipments are in.
- Delivered flooring and supplies to job sites.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Maintenance
Bob Kurtz Properties LLC
01.2012 - 08.2015
- Property Maintenance
- Ensured proper maintenance of equipment by developing preventative maintenance schedules and coordinating repairs as needed.
- Performed routine maintenance on heating and cooling systems.
General Job Hand
Bob Kurtz Construction LLC
06.2009 - 01.2012
- Clean, Organize and Supervise construction sites
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Demonstrated versatility by quickly learning new tasks as required.
Education
No Degree - COMMERCIAL DRIVERS LICENSE
TJC
Tyler, TX03.2023
No Degree - GENERAL COMMERCIAL CERTIFICATIONS
Kilgore Junior College
Kilgore, TX2012
GED -
Tyler Junior College
Tyler, TX02.2009
Skills
- Tech Savvy
- Sales
- Problem Solving
- Management Skills
- 67 WPM Typing Speed
- General Knowledge With Microsoft Office & Excel
- Building Rapport With Customers
- Quick Learning
- Excellent Communication Skills
Timeline
DRIVER
3 FARMERS INC
07.2023 - Current
Landlord
East Texas Excuitive Apartments
01.2018 - Current
TEIR 3 TECHNICAL SUPPORT
Suddenlink Communications
09.2015 - 01.2018
Warehouse Manager
Second Job European Interiors dba Classic Flooring
01.2012 - 08.2015
Maintenance
Bob Kurtz Properties LLC
01.2012 - 08.2015
General Job Hand
Bob Kurtz Construction LLC
06.2009 - 01.2012
No Degree - COMMERCIAL DRIVERS LICENSE
TJC
No Degree - GENERAL COMMERCIAL CERTIFICATIONS
Kilgore Junior College
GED -
Tyler Junior College