Derica Pina
South Easton,Massachusetts
Summary
Authorized to work in the US for any employer.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Well-versed in appeasing customer dissatisfaction with prompt service and diplomatic communication. Strong multitasking, communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Program Manager
Public Outreach Fundraising
Boston, MA
11.2023 - Current
- Managed contract timelines and deliverables, ensuring alignment with organizational goals.
- Implemented process improvements to enhance operational efficiency and service delivery.
- Developed training materials and conducted workshops for team members on best practices.
- Analyzed teams' performance data to inform decision-making and strategic planning.
- Facilitated regular meetings to review contract progress and address challenges proactively.
- Identified obstacles and communicated possible impacts to team.
- Managed and supervised administrative and daily operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Developed and executed fundraising strategies to increase donor engagement and contributions.
- Analyzed donor data to identify trends, improve outreach efforts, and refine fundraising approaches.
- Trained and mentored junior fundraisers in effective communication and relationship-building techniques.
- Led strategic planning sessions to align fundraising goals with overall organizational mission and objectives.
Data Processor
Blue Cross Blue Shield Of Massachusetts
01.2022 - 09.2023
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Searched, extracted and interpreted information to determine correct input procedure.
- Compiled data and reviewed information for accuracy prior to input.
- Identified data entry errors and reported to necessary departments.
- Monitored database updates and verified for correctness.
- Followed established procedures to enter and process data correctly.
Administrative Assistant
Chestnut Hill Realty- Waterfall Hills
07.2021 - 09.2021
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Scheduled office meetings and client appointments for staff teams.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Accounts Receivable Clerk, Front Desk Associate
24/7 Family Fitness
08.2020 - 05.2021
- Assisted members in regards to billing while displaying outstanding customer service skills even while under pressure.
- Greeted visitors and members upon arrival, offered assistance and answered questions to build rapport and retention.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
High School Diploma -
Brockton High School
Brockton, MA06.2017
Skills
- Problem Solving
- Time Management
- Microsoft Office
- Customer Relations
- Customer Service
- Attention to Detail
- Administrative Support
- Team Player
- Service-Oriented
- Adaptable and Flexible
- Reliable and Responsible
- Multitasking and Prioritization
- Data Input
Languages
Portuguese Creole
Native or Bilingual
Timeline
Program Manager
Public Outreach Fundraising
11.2023 - Current
Data Processor
Blue Cross Blue Shield Of Massachusetts
01.2022 - 09.2023
Administrative Assistant
Chestnut Hill Realty- Waterfall Hills
07.2021 - 09.2021
Accounts Receivable Clerk, Front Desk Associate
24/7 Family Fitness
08.2020 - 05.2021
High School Diploma -
Brockton High School