Derica Sanders
Bogalusa,Louisiana
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Capitol Bridge Health Services
10.2024 - 05.2025
- Delivered exceptional customer support through effective communication and active listening techniques.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Collaborated with team members to enhance service delivery and streamline processes.
- Utilized CRM software to track customer interactions and maintain accurate records.
Mental Health Technician
GulfSouth Autism Center
01.2022 - 09.2024
- Assisted in implementing daily therapeutic activities for patients.
- Monitored patient behavior and reported significant changes to nursing staff.
- Supported data collection for patient assessments and treatment planning.
- Maintained a safe and clean environment for patients and staff.
- Documented patient interactions accurately in electronic health records.
- Collaborated with team members to enhance patient care strategies.
- Learned and adhered to safety protocols in handling emergency situations.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Dental Assistant
Louisiana Dental Center
01.2021 - 12.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
No Degree - BSN Of Nursing
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Bogalusa High School
Bogalusa, LA05.2021
Skills
- Stress reduction techniques
- Behavior observation
- De-escalation techniques
- Behavior management
- Patient safety management
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Appointment scheduling
- X-ray processing
- Voice of customer analysis
- Customer empathy
- Account management
- Data analytics
- Training programs
Certification
•Medical Assistant
•BLS certified
•Phlebotomy
•Dental Assistant
Timeline
Customer Service Representative
Capitol Bridge Health Services
10.2024 - 05.2025
Mental Health Technician
GulfSouth Autism Center
01.2022 - 09.2024
Dental Assistant
Louisiana Dental Center
01.2021 - 12.2023
No Degree - BSN Of Nursing
University of Louisiana At Lafayette
High School Diploma -
Bogalusa High School
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