Shandecia Stagg
Houston,TX
Summary
Dedicated Job Title with impressive mental health expertise and Area of certification certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
DIRECTV
Houston, TX
06.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Mental Health Technician
IntraCare North Hospital
Houston, TX
08.2018 - 06.2020
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Mental Health Technician
Kingwood Pines Hospital
Kingwood, TX
06.2017 - 08.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Teacher's Assistant
Kid Care Academy
Humble, TX
08.2010 - 06.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Worked with lead teacher to monitor class schedule and take attendance.
Education
Diploma -
Humble High School
Humble, TX2010
Skills
- Customer Service
- Customer Relations
- Problem Resolution
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
- Behavioral Management
Timeline
Customer Service Representative
DIRECTV
06.2020 - Current
Mental Health Technician
IntraCare North Hospital
08.2018 - 06.2020
Mental Health Technician
Kingwood Pines Hospital
06.2017 - 08.2018
Teacher's Assistant
Kid Care Academy
08.2010 - 06.2017
Diploma -
Humble High School