Dedicated Director of Quality with over 10 years of quality management professional experience and over 15 years of laboratory experience in the an array of industries - flavor and fragrance for dietary supplements, food and cosmetics to the ophthalmic medical device and chemical sanitation targeting medical device and cosmetics industries. Knowledgeable regarding FDA 21 CFR parts 4, 11, 58, 111, 117, 210, 211, 700, 701, 820 and corresponding regulations for ISO 13485 and ISO 9001. An exceptional eye for detail and a knack for devising and establishing effective quality procedures, standards, policies and specifications. Quality integrity driven, methodical and skillfully strong at executing hands-on quality engagement from the laboratory and throughout the operations of the organization. Skilled trainer focusing on quality systems and technical tasks. Experienced auditor performing internal and vendor inspections and hosting external audits for regulatory certifications and governmental governing bodies. Maintains and safeguards organization's products by strategically implementing process controls and performing risk-based analyses from start to finish. Enthusiastically motivated and powered by growth and challenges, channels motivation to fellow departments by promoting the power of "quality" through interdepartmental forces.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Quality
Cb Richard Ellis
05.2023 - Current
Manage, leads oversees all QMS functions under the regulatory cGMP guidelines of the FDA, MDSAP, EPA - OTC, Medical devices and cosmetic grade finished product
Hosts company-wide quality/regulatory scheduled quality case report updates to include NCRs, CAPAs, Complaints, SCARs, Deviations, OOSs, Change Controls with management team and board members
Direct quality assurance teams, shortened validation turnaround times and reduced customer complaints.
Developed and maintained records of policies, procedures and best practices to support continuous improvement for the chemical industry.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Specified quality requirements of raw materials with suppliers.
Reported production malfunctions to managers and production supervisors.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Inspected products and worker progress throughout production.
Applied coaching techniques and tools to support managers and team members in improving performance.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Leads a team professional quality associates and provides guidance to staff on interpretation and implementation on polices
Strengthen supplier quality management through supplier audits, questionnaires, quality agreements, establishing specifications, etc.
Audit internal departments and reported findings to department heads for quality improvements.
Performs strategic risk assessments to determine areas of highest risks and needs for potential controls
Oversees quality functions ensuring that the receipt, warehousing, assembly and distribution of products to conform based on BSI's governed standard operating procedures to comply with regulatory standards.
Establish and oversee company-wide Quality Management System (QMS), maintaining compliance with cGMP guidelines with respect to MDSAP/FDA/EPA regulatory standards and enhancing internal outcomes.
Quality Compliance Manager
Alchemy Aromatics DBA The Perfumery
08.2020 - 04.2023
Responsible for all aspects of the quality compliance for ophthalmic medical devices including:
The Quality management system and documentation including: CAPAS, Change Controls, Facility and Equipment Qualification, Process Validation, Procedures, Document Control monitoring, Customer Complaints, Management of non-conforming materials from receiving to in-house products to supplier non-conformances
Maintenance and improvement of QMS in accordance with ISO 13485:2016 in medical devices.
Internal audit program design and implementation in accordance with ISO 13485:2016
Compliance training for Quality members, Production Management and Quality/Regulatory onboarding for all incoming employees including production operators
Improved quality processes for increased efficiency and effectiveness.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
Developed and deployed production control plans, including creating all related work instructions and procedures.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Evaluated quality problems and performed assessments to identify and resolve issues.
Director of Quality Control and Laboratory Operations
Microbac Laboratories, Inc.
12.2014 - 08.2020
Responsible for directing activities that support and monitor quality essentials for portfolio of over 1000 products by overseeing daily operations in Quality Control and laboratory operations
Responsible for creation of effective Quality Systems within the company: Material Review Systems and lead the Material Review Board, Out of Specifications System, Corrective and Preventative Action [CAPA], Customer Complaints System and the Deviation Justification System; creating and executing HACCP Plan
Ensures compliance to company policies, set up Quality Systems within the company and ensure that the team abides by the set standards set, as well as other regulatory and quality organizations and standards, and cGLP best practices, cGMP, under the Code of Federal Regulations TITLE 21 Parts 111, 117, 700 & 701
Ensures compliance with all applicable regulations, standards, systems, procedures and practices, ranging from FDA, Organic, Kosher, Whole Foods through the Indiana State Health Department certifications
Co-plan and Co-execute with CEO and COO, Inventory Control, Operations Manager, Controller, Sourcing and other leadership roles to ensure on-going compliance and product quality
Reviews and audits departmental documents for appropriate distribution and filing
Drafts and approves standards, specifications and procedures for processes, facilities, products and tests
Determines the identity and content in material within inventory portfolio and biomass from original material to ensure product integrity
Maintains compliance with FDA and other certifying bodies
Leads the Department of Health's proficiency studies
Collaborates with business units for cost model analysis
Established analytical test methods and assurance for data integrity
Developed products and technologies that met product performance, quality and timing requirements
Analyzes and monitors team analytical chemists' organic compounds to determine their chemical properties
Conducts quality control tests and directed test procedures
Drafts standards and specifications for processes, facilities, products and tests
Organizes due diligence in preparation for setting up Quality Systems and directing all members of the company to follow Quality procedures through training and maintaining to following up when the procedures are deviated
Initiated a program that standardized product refinement system by setting up procedures and work flows to increase interdepartmental information for the financial, inventory control, laboratory to quality and supply chain management
Builds strategic alliances with the quality teams of clients that resulted in confidence within company's not only quality standards but also boosted revenue
Responsible for narrating, authorizing and approving: standard operating procedures, raw specifications, forms, master manufacturing records, safety data sheets, manufacturing work flows, certificate of analyses
Issuing statements on behalf of company's quality department for: Natural Certification, FSMA, Allergens, IFRA, NON-GMO, Pesticides, Origin, Kosher and Organic Certification
In the process of Organic certifying the facility and the product inventory
Routine audits for interdepartmental batch records, labeling and other record keeping to ensure everything meets quality standards
Manages retained sample handling, receiving, storage and inventory
Develops, maintained and improved experimental data spreadsheets
Certified through NSF's Vendor Qualification and Auditing
Certified through NSF's 21 CFR 111 Dietary Supplement Group
Set up control processes in manufacturing operations for preliminary, in progress, hidden damage and final product inspections
Identifies and helps resolve non-conforming product issues
Collects samples during production and tested randomly to determine in-process product quality for audit purposes
Inspects outbound shipments and conducted random sampling to ensure product quality for audit purposes and daily operations
Performed frequent visual inspections to root out tolerance and compliance issues
Rejects defective products and approved correct products
Implemented quality control processes with critical control points throughout company
Collaborates with CEO and COO to develop scopes and implement project plans
Trains, coaches and mentors staff to ensure smooth adoption of newly merged quality program
Maintains work peers' allegiance and trust by being involved and always available and having a "hands-on" management style
Created and deployed best practices to improve efficiency and reduce defects.
Analytical Chemist & Laboratory Manager
Company Name
05.2011 - 12.2014
Analyzed organic and inorganic compounds to determine their chemical properties
Maintained laboratory instruments and developed new laboratory equipment
Conducted quality control tests and directed test procedures
Routinely calibrated scales to minimize leakage due to calibration errors
Determined equipment operating efficiency
Interpreted test results and developed nonstandard tests
Drafted standards and specifications for processes, facilities, products and tests
Ordered chemicals for analysis and prepared reagents for analysis
Maintained compliance with DEC and EPA
Set up standards for sampling analysis and data interpretation using effluent analysis
Developed products and technologies that met product performance, quality and timing requirements
Maintained records and quality documents for drinking water and A2LA audits
Education
Bachelor of Arts - Sociology
University of Louisville
Louisville, KY
2008
Bachelor of Arts - Chemisty
University of Louisville
Louisville, KY
05.2007
Bachelor of Arts - Biology
University of Louisville
Louisville, KY
2006
Skills
Maintains quality management system to follow Code of Federal Regulations Title 21 PART 117 for cGMP Practice, Designed & Maintain [HACCP] Hazard Analysis, and Risk Based Preventative controls for human food; Part 111 for Dietary Supplements; Part 700 for Cosmetics; Part 701 Cosmetic Labeling
Influentially maintains, engages, motivates, interacts, mentors, audits, monitors, counsels executive team, laboratory operations to warehouse production operations over Quality regulatory essentials for cGMP and other regulatory demands; thrives off of interdepartmental gains through teamwork and collaboration
Narrates, executes and ensures compliancy with Standard Operating Procedures, policies, guidance documents and other Quality documents with strong reporting and documentation skills to meet quality and legal compliance
Extremely detail oriented, analytical with ability to always comprehend and depict "big picture" scenarios
Proficient with detailed Root Cause Analyses and strategic planning to ensure corrective actions are implemented within procedures and processes in pursuit to streamline mishaps from repeating
Plans and coordinates for routine quality audits as well as internal mock audits and mock recalls to forming company's recall program
Strategically implements quality maintenance plans such CAPAs, Material Reviews, Deviations Justifications, Change Request Notifications, Document Control and OOS
Skillfully troubleshoots customer complaints and handles any major quality matters that may require external communication on behalf of quality
Highly influential and very compassionate by nature; outstanding communicator, exceptional listener and overall naturally easy with interpersonal skills
Proficient ability to distinguish hazard and/or other risk analyses
Rallies fellow department and interdepartmental peers, strategically prepares and successfully leads all quality audits such as health department inspections, FDA visits, organic certification, kosher certification, GMP certification, preparing for GFSI's BRC audit and other third party certification demands including second party related audits per customer and vendor demands