Derick Echols
Springdale,AR
Summary
Accomplished logistics professional with a proven track record at Amazon, enhancing workflow efficiency and achieving record output. Expertise in inventory management and customer service, driving supply chain optimization. Skilled in problem-solving, leading teams, and implementing cost-saving strategies. Reduced shift overtime by 22%, showcasing leadership and strategic planning abilities. Hardworking professional with extensive background in customer-facing roles. Expert in mailing regulations, postage rates, and postage limitations. Highly organized and proficient in quickly sorting and distributing mail.
Overview
10
10
years of professional experience
Work History
Postal Support Employee
United States Postal Service
Witter, Arkansas
03.2025 - Current
- Provided exceptional customer service by greeting and assisting customers with product inquiries, sales, and promotions.
- Processed customer purchases and returns efficiently to ensure a seamless transaction experience.
- Managed distribution by locating and preparing customer orders for shipment, ensuring timely delivery.
- Handled passport duties, demonstrating versatility in various responsibilities.
Senior Reverse Logistics Coordinator
BNSF Logistics
Rogers, Arkansas
08.2023 - 02.2025
- Overseeing the intake and processing of returned products, including inspection, categorization, and disposition decisions.
- Identifying and implementing strategies to minimize costs associated with reverse logistics, such as transportation, repair, and disposal.
- Tracking key metrics like return rates, repair cycle times, and value recovery to identify areas for improvement.
- Managing relationships with third-party logistics providers, repair centers, and recycling facilities.
- Identifying and implementing process improvements to streamline the reverse logistics workflow and increase efficiency.
- Generating reports on reverse logistics performance, including trends, cost breakdowns, and customer feedback.
- Ensuring adherence to all relevant regulations and standards regarding product returns and disposal.
- Managing and utilizing reverse logistics software to track inventory, manage returns, and generate reports.
- Collaborating with customer service teams to resolve return issues and provide customer support.
- Leading and mentoring a team of reverse logistics coordinators.
Customer Service Coordinator
Walmart
Bentonville, AR
05.2023 - 08.2023
- Coordinating the flow of raw materials and final products from 250+ suppliers to Walmart stores and Distribution Centers.
- Improved landed costs by utilizing the company fleet for back-hauls.
- Report and analyze inbound On Time Delivery for 3PL and Walmart Carriers.
- Identify and resolve trailer dwells and re-incorporate trailer assets into rotation.
Area Operations Manager
Amazon
Lowell, AR
01.2022 - 12.2022
- Collectively improved workflow efficiency resulting in increased daily output volume in the first 8 months of 2022 from 2,000 to 30,000 units.
- Achieved a new building record in the first year of management - 1M units in 8 months, and the highest producing building in the RSR division.
- Led and developed a team of 4 salaried managers and over 250 hourly associates by embodying Amazon’s leadership principles.
- Onboarded over 400 employees through the plant launch of WSP1 in 2022.
- Grew and initiated the safety team by reviewing incident reports and near misses, daily safety calls, and adding safety measures to mitigate repeat events.
- Coordinated 280+ Independent contractor daily routes to meet customer delivery promise.
- Monitored and evaluated productivity plans based on forecast reviews of incoming units and partnered with other leaders to load balance.
- Collaborated with all cross-functional teams, including Safety, Ops Integration, Loss Prevention, and Human Resources, to develop plans to meet business objectives.
Production Supervisor
Cintas
Springdale, AR
06.2017 - 01.2022
- The plant company ranking increased from 98th to the number 1 plant in the nation during my first year in management.
- Decreased shift overtime from 22% down to 0% by restructuring the flow of the operation.
- Investigated, analyzed, and implemented permanent corrective actions to address inventory data accuracy issues.
- I identified wasted labor process resulting in excess inventory levels and executed plans to reduce material.
- PPV discrepancy analyses and resolved shipping or receiving issues for 20+ vendors.
- Managed replenishment strategies, including shortage replenishment, demand planning, and inventory management for two facilities.
- Led the execution of operational audits to ensure efficient operations and safety compliance with USDA and OSHA policies and procedures for 125 employees.
Operations Supervisor
United Parcel Service
Springdale, AR
03.2015 - 07.2021
- Scheduled and organized 20-25 direct reports to ensure efficient and profitable operations.
- Ensured plant processed 28,000-35,000 packages daily.
- Monitored labor hours to meet weekly and quarterly budgeted labor goals.
Education
Bachelor of Sports & Recreation Management -
Oklahoma Baptist University
Shawnee, OK05.2012
Associate of Science -
Paris Junior College
Paris, TX07.2010
Skills
- Customer service
- Inventory management
- Logistics coordination
- Data analysis
- Reverse logistics
- Supply chain optimization
- Problem solving
References
References available upon request.
Timeline
Postal Support Employee
United States Postal Service
03.2025 - Current
Senior Reverse Logistics Coordinator
BNSF Logistics
08.2023 - 02.2025
Customer Service Coordinator
Walmart
05.2023 - 08.2023
Area Operations Manager
Amazon
01.2022 - 12.2022
Production Supervisor
Cintas
06.2017 - 01.2022
Operations Supervisor
United Parcel Service
03.2015 - 07.2021
Bachelor of Sports & Recreation Management -
Oklahoma Baptist University
Associate of Science -
Paris Junior College