Postal Support Employee
USPS
Drake & Goodrich, USA
- Company Overview: United States Postal Service.
- Oversaw the daily activities of 2 mail delivery routes and a team of employees, ensuring efficient window, box, general, and highway contract route deliveries.
- Monitored timecards and attendance while implementing new programs and procedures, overseeing staff scheduling, adhering to budget constraints, and ensuring compliance with accounting procedures for SOX compliance.
- I actively managed financial activities on a daily basis including e1412 monitoring, scanning documents, managing ECC cases, handling stamp requisitions and tracking work hours.
- Successfully optimized the utilization of 25 weekly budgeted clerk work hours, resulting in a facility that is currently operating at a more cost-effective rate - 3% below plan and surpassing last year's performance by 5%.
- Serving as the initial resource for resolving employee computer problems through troubleshooting assistance.
- Provided assistance to customers regarding postal services inquiries.
- Handled and resolved customer complaints effectively.
- Entered volume and financial records into spreadsheets.