Katrina Smith
USPS
Lehigh Acres,FL
1
Certification
29
years of professional experience
Supervisor leading daily office operations, staff training, and personnel issue resolution in a high-tempo military environment. Coordinates work assignments for up to 82 employees, builds onboarding for new personnel, and improves quality, productivity, and cost control through process review and training updates. Supports secure operations with clear communication, disciplined planning, and hands-on oversight.
Work History
Postal Support Employee
5 Months- Operated sorting machinery and equipment to streamline mail distribution processes.
- Processed incoming and outgoing mail efficiently to meet service standards.
- Maintained accurate records of shipments and deliveries to enhance tracking accuracy.
- Assisted customers with inquiries, ensuring high levels of satisfaction and support.
Aircrew Flight Equipment Technician
6 Years 1 Month- Inspected and maintained aircrew flight equipment to ensure operational readiness and safety compliance.
- Conducted thorough testing of life support systems, enhancing reliability for crew members during missions.
- Collaborated with engineering teams to troubleshoot and resolve equipment malfunctions effectively.
- Developed training materials for new technicians, improving onboarding efficiency and knowledge retention.
City Carrier Assistant
6 Months- Collaborated with mail office employees to efficiently manage administrative tasks.
- Planned and cased mail in sequence of delivery for a designated route.
- Used portable scanning devices to tag items that had been delivered to homes and businesses.
- Assisted customers with mail-related inquiries while maintaining a friendly demeanor.
- Organized and sequenced mail for timely delivery along designated route.
Supervisor
20 Years- Monitored project completion for work area assignments to ensure timely delivery.
- Drove daily production activities with effective communication and leadership.
- Developed and maintained documentation for production procedures and conducted training sessions to enhance team knowledge.
- Investigated and implemented ideas for quality improvement, increased productivity and cost reduction.
- Resolved personnel issues efficiently to maintain a positive work environment.
- Investigated and implemented ideas for quality improvement, increased productivity and cost reduction.
- Tracked project completion in work area assignments.
- Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
Education
Associate of Arts - Liberal Arts
Bachelor of Science - Healthcare Management
Associate of Applied Science - Culinary Arts
Skills
Strong leadership abilities
Planning and coordinating
Word
Administrative
Effective Communicator
Access
Organizational skills
Filing
Team Player
Reliable
In Windows
Excel
Certification
ServSafe Food Protection Manager
ServSafe Alcohol
Timeline
Postal Support Employee
USPS
03.2026 - CurrentRead More
Aircrew Flight Equipment Technician
Strategic Technoolgy Institute
01.2020 - 02.2026Read More
City Carrier Assistant
United States Postal Service
03.2018 - 09.2018Read More
Supervisor
United States Navy
11.1997 - 11.2017Read More
Saint Leo University
Bachelor of Science from Healthcare Management
Read More
Saint Leo University
Associate of Arts from Liberal Arts
Read More
ECPI University
Associate of Applied Science from Culinary Arts
Read More
Name
mrsksmith33@gmail.com,757-401-5042,Norfolk,VA,23513,3121 Illinois Avenue