Za'Keyla Williams

Clinton,MD

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Overview

years of professional experience

Work History

Postal Support Employee

United States Postal Sevice

Faulkner, MD

10.2023 - 02.2024

Processed incoming and outgoing mail using automated sorting machines.
Performed manual distribution of mail to designated areas.
Inspected parcels for correct postage, size, and weight.
Assisted customers with inquiries regarding postal services.
Handled customer complaints in a professional manner.
Sorted letters according to post office regulations.
Verified accuracy of information on postal forms and labels.
Ensured that all documents were properly filled out before mailing them off.
Scanned barcodes on packages for tracking purposes.
Maintained an inventory of postage stamps and other supplies.
Collected payments from customers for postal services rendered.
Stamped postcards, envelopes, magazines, and other items with proper postage.
Processed payments and handled cash using point of sale (POS) computer system.
Recorded data from tracking systems into logbooks or computers.
Distributed bulk mailings according to established procedures.
Provided assistance in training new personnel on postal operations processes.
Offered support and advice to newer personnel to improve performance.

City Letter Carrier

United States Postal Service, USPS

Annandale, VA

10.2018 - 11.2021

Delivered mail and packages to residences and businesses on a daily basis.
Operated company vehicle in a safe manner while delivering mail along the assigned route.
Prepared outgoing mail by affixing postage, sorting, and weighing parcels.
Maintained records of items delivered or collected for delivery.
Collected payments for CODs, stamps, and other services rendered.
Processed customer complaints regarding postal service issues promptly and accurately.
Provided customers with information about products and services offered by the Post Office.
Assisted customers with change of address forms when needed.
Ensured that all safety guidelines were followed during deliveries.
Performed daily pre-trip inspections on vehicles prior to use.
Adhered to all USPS regulations as they pertain to letter carrier duties.
Collaborated with other carriers in order to complete routes efficiently and effectively.
Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
Reported any suspicious activities to supervisors immediately.
Followed through on instructions given by post office management.
Loaded mail into delivery vehicle according to established procedures.
Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
Researched customer inquiries related to delivery status of packages or letters.
Furnished customers with postal information, change-of-address cards and other postal forms.

Education

High School Diploma -

Forestville Military Academy

District Heights, MD

05-2016

Skills

Confidentiality
Distribution Services
Mail Sorting
Postal regulations
Mail distribution
Computer savvy
Retail Sales
Service-oriented
Team Collaboration
Salesmanship
Problem-solving skills
Loading and unloading
Regulatory Compliance
Strong organization skills
Route Planning

Tracking protocols
Sales background
Route Management
Workplace Safety
Labeling packages
Verbal/written communication
Mail delivery
Postal service product knowledge
Safety Procedures
Production goal setting
Documentation
Postage and sealing machines
Shipping and receiving proficiency
Proficient in Microsoft

Timeline