Regina Jones
Desoto,TX
Summary
Dynamic professional with extensive experience at UT Southwestern Medical Center, excelling in patient management and insurance verification. Proven ability to enhance service quality and efficiency through effective communication and meticulous attention to detail. Skilled in appointment scheduling and committed to achieving performance metrics while fostering positive relationships with clients.
Overview
11
11
years of professional experience
Work History
Postal Support Employee
United States Postal Service
05.2025 - Current
- Process and sort 1000+ pieces of incoming/outgoing mail daily using automated and manual systems
- Maintain 98%+ accuracy in mail distribution and routing
- Organize and prepare sorting equipment/materials to support efficient daily operations
- Assist customers with non-financial inquiries, improving service flow and reducing wait times
- Safely handle and transport 50+ pound packages while maintaining productivity in a fast paced environment
Clinical Staff Assistant
UT Southwestern Medical Center
02.2022 - 03.2024
- Managed patient registrations, payments, and authorizations for a high-volume clinic.
- Verified insurance eligibility and benefits to ensure accurate billing and patient coverage
- Coordinated internal and external referrals while maintaining compliance with organizational policies
- Scheduled procedures, follow-up appointments, and clinic visits efficiently.
- Handled high-volume inbound and outbound calls to support patient care and appointment coordination
- Facilitated a seamless patient check in-in and check-out experience
Member Services Rep
CO-OP Financial Services
06.2015 - 07.2021
- Assisted members from over 200 credit unions with account maintenance, transactions, and service requests.
- Navigated multiple computer systems to research and resolve member inquiries efficiently.
- Maintain a high level of service, contributing to a positive member experience.
- Consistently met performance goals for quality assurance, productivity, and schedule adherence
- Demonstrated extensive knowledge of financial institution operations
- Supported members with transaction dispute submissions and resolution processes.
- Participated in testing and implementation of new systems and process improvements
- Fort Worth, TX
Education
Associates Degree -
Cedar Valley College
Lancaster, TXSkills
- Mail processing and sorting
- Shipping logistics management
- Insurance verification
- Appointment scheduling
- Customer relationship management
- Performance metrics
- Time management
- Effective communication
- Attention to detail
- Team collaboration
- Confidentiality
- Proficient in EPIC
- Organizational skills
- Verbal and written communication
Timeline
Postal Support Employee
United States Postal Service
05.2025 - Current
Clinical Staff Assistant
UT Southwestern Medical Center
02.2022 - 03.2024
Member Services Rep
CO-OP Financial Services
06.2015 - 07.2021
Associates Degree -
Cedar Valley College