Julie Montemayor
Postal Support Employee
Fremont,CA
Summary
Dynamic professional with extensive experience at Walgreens and the Post Office, excelling in customer service and problem-solving. Proven ability to enhance mail sorting efficiency and maintain workplace cleanliness. Skilled in package handling and time management, consistently achieving operational goals while fostering strong customer relationships. Excellent in customer service. Energetic sale person with a solid understanding of all product in the store. and helping customer or patient having problem with there purchases and complaint about the medicine at the pharmacy.
Overview
7
7
years of professional experience
1
1
Language
Work History
Postal Support Employee
Post Office
02.2024 - Current
- Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
- Managed financial transactions at the retail counter effectively, ensuring accurate cash handling procedures were followed at all times.
- Increased accuracy in mail distribution by carefully reviewing address information and identifying potential errors or inconsistencies.
- Maintained strong relationships with customers through respectful communication, professional appearance, and reliable mail delivery services.
- Achieved timely completion of assigned tasks through diligent attention to detail while working independently or as part of a team.
- Facilitated smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
- Provided service and sales to walk-in customers.
- Prepared reports to track mail volumes, fees and other related data.
- Used computer systems to track packages and update client information.
- call customer when there package arrive
- answer call for customer when they have problem
Shift Lead
Walgreens
09.2022 - 07.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- getting calls for the pharmacy direct them to the pharmacist
- handling patients prescription when they are ready to pick up
Inventory Specialist
Walgreens Boots Alliance
05.2018 - 02.2020
- Completed physical inventory counts each month.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Performed data entry and completed proper paperwork.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
College Prep
Luther Burbank High School
Sacramento, United States06-1994
Skills
Package handling
Workplace cleanliness
Route planning
Mail sorting
Postal regulations
Problem-solving skills
Loading and unloading
Retail sales
Handling and sorting mail
Labeling packages
Customer service
Time management
Multitasking
Timeline
Postal Support Employee
Post Office
02.2024 - Current
Shift Lead
Walgreens
09.2022 - 07.2025
Inventory Specialist
Walgreens Boots Alliance
05.2018 - 02.2020
College Prep
Luther Burbank High School
Languages
English
Native or Bilingual