Stacey Bennett
Delmar,DE
Summary
Being from an education background, I crave to always learn and strive to gain knowledge in order to become successful in the task I have been given whether it be in education, technology, banking, retail, or customer service.
I am very reliable, trustworthy, and committed. In the two years that I have been with the postal service, I have never been absent due to an illness or an unscheduled absence.
Hard working is a trait that I possess and take very serious. I feel it’s the only way to be when achieving your daily goals and long term goals. I have always loved to be busy and to help others.
I am an efficient professional in mail processing operations, known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, mail sorting techniques, and postal regulations compliance. Excel at communication, problem-solving, and time management, ensuring seamless workflow and customer satisfaction.
I am also a reliable Postal Service Clerk with a background in managing mail processing, customer service, and financial transactions within postal settings.
Overview
2
2
years of professional experience
Work History
PSE- Postal Support Employee
United States Postal Office
Salisbury, Maryland
12.2022 - Current
- Performs variety of sales and customer support services
- Assists customers with inquiries regarding postal services
- Inspects parcels for correct postage, size, and weight
- Provides services to customers over the counter at numerous different postal locations- Tyaskin, Bivalve, Nanticoke, Salisbury, Quantico, Mardela Springs, Sharptown, Federalsburg, Hebron, and Vienna.
- Greets and interacts with customers and offers assistance with postal products, sales and promotions
- Provides customers with a good experience
- Handles and processes customer purchases and returns
- Maintains an appealing appearance of retail lobby by setting up and arranging displays that are presentable to customers
- Accepts outgoing packages and labels properly with the correct postage in order to prepare for shipping
- Performs all opening and closing computer duties daily
- Maintains cash drawer and is responsible for end of the day deposits
- Returns all money and stamp stock to the safe to maintain safety of the products
- Conducts sale transactions such as stamp sales, money orders, or P.O. Box monthly inventory
- Responsible for all safety targeted scans during a given time period , daily
- Keeps all mail safe and all outgoing mail safe
- Marks material/mail hazardous that needs to be in order to keep mail flow safe
- Communicates and assists customers over the phone
- Reads daily targeted sale literature
- Completes inventory of supplies each week
- Distributes mail that needs to be forwarded and mail that may need to be sent back due to insufficient addresses
- Makes sure that all daily paperwork is signed and properly filed
- Obtains receipts for registered and certain insured mail
- Handles customer complaints in a professional manner
- Scans barcodes on packages for tracking purposes
- Weighs parcels, calculating costs based on type, total weight and final destination
- Delivers mail to residents and business within assigned area
- Performs manual distribution of mail to designated areas
- Help customers fill out change of address forms and reports for lost or stolen mail
- Deliverspackages to various locations as needed, such as lockers or P.O. Boxes
- Processes payments and handled cash using point of sale (POS) computer system
- Sorts letters according to post office regulations
- Utilizes factors such as package shape and final destination to sort into correct bins for delivery
- Records data from tracking systems into logbooks or computers
- Stamps postcards, envelopes, magazines, and other items with proper postage
- Handles undeliverable mail in accordance with established procedures
- Collects payments from customers for postal services rendered
- Verifies accuracy of information on postal forms and labels
- Provides support and guidance to colleagues to maintain a collaborative work environment
- Updates and maintains databases with current information
- Utilizes various software and tools to streamline processes and optimize performance
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service
- Completes day-to-day duties accurately and efficiently
- Manages time effectively to ensure tasks were completed on schedule and deadlines were met
- Identifies needs of customers promptly and efficiently
- Provides excellent service and attention to customers when face-to-face or through phone conversations
Education
Master of Science - Special Education
Wilmington University
New Castle, DE05-2015
Bachelor of Science - Special Education
University of Maryland Eastern Shore
Princess Anne, MD05-1998
Skills
- Postal regulations
- Safety procedures
- Workplace cleanliness
- Mail distribution
- Confidentiality
- Package handling
- Mail sorting
- Tracking protocols
- Computer savvy
- Handling and sorting mail
- Service oriented
- Post office operations
- Expenses tracking
- Federal guideline proficiency
- Equipment operation
- Postal equipment operation
- Shipping procedures
- Regulatory compliance
- Pricing structures
- Problem-solving skills
- Workplace safety
- Weight calculations
- Federal law
- Proficient in Google apps and Postal Ease
- Mail forwarding
- Salesmanship
- Fee collection
- Documentation
- Retail sales
- Labeling packages
- Verbal/written communication
- Distribution services
Timeline
PSE- Postal Support Employee
United States Postal Office
12.2022 - Current
Master of Science - Special Education
Wilmington University
Bachelor of Science - Special Education
University of Maryland Eastern Shore