EMANUEL C. DIXSON
United States Postal Service
Knoxville,TN
20
Years of experience
Seasoned professional with a proven track record in postal processing and hotel housekeeping management, showcasing meticulous attention to detail honed through years of accurately sorting and processing mail. Adept organizational skills facilitate the maintenance of seamless workflows, ensuring efficiency and productivity in all tasks. Expertise includes overseeing and coordinating housekeeping operations within the hospitality sector, consistently delivering impeccable cleanliness and exceeding guest expectations. Committed to fostering a positive environment that enhances operational success and customer satisfaction.
Work History
Postal Support Employee (PSE) Mail Processing Clerk
6 Years 6 Months- Operating automated equipment to sort both outgoing and incoming mail efficiently.
- Organizing all essential support equipment and materials required for the sorting process.
- Assisting customers with non-financial transactions at the public window.
- Handling moderate to heavy mail and packages, including lifting and carrying, while also being capable of prolonged periods of standing.
Housekeeping Supervisor & Front Desk Representative
4 Years- Supervise and coordinate the work of housekeeping staff to ensure cleanliness standards are met or exceeded.
- Train new housekeeping employees on cleaning procedures and safety protocols.
- Inspect guest rooms and public areas to ensure they meet quality standards.
- Assist guests with check-in and check-out procedures, including processing payments and issuing room keys.
- Maintain accurate records of guest interactions and transactions using hotel management software.
Auditor & Front Desk Clerk
13 Years- Register and check out guests, answering questions, providing information and resolving point of sale (POS) issues.
- Sort, organize and verify receipts, correct discrepancies and errors to reconcile daily revenue figures.
- Post daily revenue to proper accounts by entering and coding receipts, balancing accounts and prepare daily audit reports in compliance with internal control policies and guidelines.
Education
Bachelor of Business Administration
Associate of Applied Science - Hospitality
Associate of Science - Liberal Arts
MBA - Business Administration And Management
Associate of Applied Science - Supervision
Skills
Customer Service
Computer Skills
Attention to Detail
Inventory Management
Problem Solving
Adaptability
Teamwork
Mail sorting
Postal regulations
Safety procedures
Workplace cleanliness
Package handling
Accomplishments
- Completed specialized training in Current & Classic Ethical Dilemmas in Behavioral Healthcare, strengthening decision‑making, compliance, and ethical judgment in clinical and youth‑service environments.
- Earned certification in Ethical Dilemmas and Cultural Issues in Working with Gay & Lesbian Populations, demonstrating cultural competence, inclusive practice, and the ability to support diverse patient needs.
- Applied ethical‑decision frameworks to real‑world counseling scenarios, improving treatment consistency, patient trust, and program integrity.
- Enhanced program quality by integrating ethical standards into daily operations, documentation, and staff guidance.
- Strengthened team performance by modeling ethical leadership and mentoring staff on culturally sensitive approaches to youth rehabilitation.
- Improved patient outcomes by combining behavioral‑modification strategies with culturally aware counseling techniques.
Affiliations
Iota Phi Theta Fraternity, Inc. Leadership & Organizational Impact
- Founded the Theta Zeta Chapter at the University of Tennessee, Knoxville, establishing the fraternity’s presence on campus and laying the foundation for long‑term growth, recruitment, and community engagement.
- Serve as the current Chapter Advisor, providing mentorship, strategic guidance, and leadership development to undergraduate members while ensuring alignment with national standards, university policies, and organizational values.
- Strengthened chapter operations through structured oversight, conflict resolution, and program planning, contributing to sustained chapter stability and member success.
- Supported community outreach, academic excellence initiatives, and campus visibility efforts, reinforcing the chapter’s reputation and impact within the Knoxville community.
- Played a key role in cultivating a culture of brotherhood, accountability, and service, helping shape the chapter’s identity and legacy.
Timeline
Postal Support Employee (PSE) Mail Processing Clerk
United States Postal Service
01.2020 - CurrentRead More
Housekeeping Supervisor & Front Desk Representative
Crowne Plaza / IHG Hotels & Resorts
01.2016 - 01.2020Read More
Auditor & Front Desk Clerk
Residence Inn / Marriott International, Inc.
01.2007 - 01.2020Read More
Pellissippi State Technical Community College
Associate of Applied Science from Hospitality
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Pellissippi State Technical Community College
Associate of Science from Liberal Arts
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East Tennessee State University
Bachelor of Business Administration
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East Tennessee State University
MBA from Business Administration And Management
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Pellissippi State Community College
Associate of Applied Science from Supervision
Read More
COURSEWORK
- ETSU
- Accounting
- Business Management
- Finance
- Human Resources
- Marketing
- PSTCC
- Cost Control
- Food Production
- Hotel Operations
- Team Leadership
- Travel & Tourism Information