Derick Osei
Columbus,OH
Summary
Goal-oriented student with organizational, analytical and experienced IT professional with more than 4 years of experience in multifaceted maintenance, customer support, data collection, IT support and software installation. I am looking for a challenging position in a dynamic work environment for an organized and reliable candidate who can manage multiple priorities with a positive attitude. Willingness to take on additional responsibilities to achieve team goals
Overview
5
5
years of professional experience
Work History
TECHNOLOGY SERVICE DESK
Nationwide
05.2023 - 06.2024
- Provide technical support to diagnose, analyze, research and resolve complex computer incidents, Documenting problems with information systems products and services, Execute incident and change management for complex pc, server, or mainframe applications
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Diagnosed root causes of technical problems using advanced diagnostic tools, resolving issues promptly and effectively.
Data Center Tech
Google
01.2024 - 05.2024
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
IT Support Tech
JPMC
07.2022 - 02.2023
- MS Windows Server Administration, Technical support troubleshooting and maintaining workstation and LAN performance, Creating and managing end-user accounts using active directory
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
IT Help Desk
Tele-performance
08.2020 - 05.2022
- Utilizes service-now, Active Directory, policy compliance, Assists in reducing outstanding identified issues and risks, Reviews and evaluates cases for SQL server
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
It Specialist
Randstad Technologies, LLC
04.2019 - 06.2020
- Provided guidance on the use case for SQL server,
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Education
Health Science -
Data Analytics internship -
IT Cloud computing -
Status: currently perusing
Skills
- IT Support Technician
- Tool Management
- Problem-solving
- Troubleshooting and repair
- SQL Server Management studio Installation
- Computer hardware troubleshooting
- Network support
- Strong communication skills
- Software Installation
- Network configuration
- Customer service
- Hardware and Software Repair
- Server Management
- Helpdesk call support
- Microsoft Outlook
Timeline
Data Center Tech - Google
01.2024 - 05.2024
TECHNOLOGY SERVICE DESK - Nationwide
05.2023 - 06.2024
IT Support Tech - JPMC
07.2022 - 02.2023
IT Help Desk - Tele-performance
08.2020 - 05.2022
It Specialist - Randstad Technologies, LLC
04.2019 - 06.2020
Owens Community College - Health Science,
Data Pluzz Service - Data Analytics internship,
Cyfendry Academy - IT Cloud computing,