Derick Wilson
Birmingham,AL
Summary
Dynamic Lead Technician at Alabama Power with expertise in electrical systems and mechanical troubleshooting. Recognized for enhancing maintenance efficiency and elevating customer satisfaction through effective communication. Proven ability to train and mentor teams, ensuring compliance with safety standards while achieving outstanding productivity levels. Committed to quality control and continuous improvement.
Overview
23
23
years of professional experience
Work History
Lead Technician
Alabama Power
Birmingham, AL
02.2003 - Current
- Supervised daily operations of electrical systems, ensuring compliance with safety standards.
- Trained and mentored junior technicians on troubleshooting and repair processes.
- Implemented process improvements to enhance efficiency in maintenance workflows.
- Conducted regular inspections of equipment, identifying potential issues before failure.
- Led troubleshooting efforts during outages, restoring service quickly while minimizing impact on customers.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Tested components and systems to evaluate performance and identify concerns.
Ramp Agent
United Ground Express
Birmingham, AL
11.2025 - 03.2026
- Collaborated with flight crews to facilitate smooth boarding procedures and communication.
- Monitored weather conditions to adapt operations and minimize delays effectively.
- Led emergency response drills to prepare staff for potential incidents and ensure safety readiness.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Conducted safety inspections on equipment and work areas to maintain compliance.
- Coordinated baggage handling and cargo loading processes for optimal efficiency.
- Operated ground support equipment to ensure timely aircraft turnaround.
Ramp Agent
GAT Ground Air Transportation
Birmingham, AL
10.2022 - 11.2025
- Operated ground support equipment to ensure timely aircraft turnaround.
- Coordinated baggage handling and cargo loading processes for optimal efficiency.
- Conducted safety inspections on equipment and work areas to maintain compliance.
- Trained new team members on standard operating procedures and safety protocols.
- Implemented process improvements that enhanced overall workflow efficiency on the ramp.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Education
High School Diploma -
Shelby County High School
Columbiana, AlabamaSkills
- Testing and repair
- Diagnostic testing
- Electrical systems
- Mechanical troubleshooting
- Blueprint reading
- Maintenance and repairs
Timeline
Ramp Agent
United Ground Express
11.2025 - 03.2026
Ramp Agent
GAT Ground Air Transportation
10.2022 - 11.2025
Lead Technician
Alabama Power
02.2003 - Current
High School Diploma -
Shelby County High School