Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derick Wood

Wichita

Summary

Customer service professional with proven track record in client relations and field support. Known for enhancing customer experiences through quick resolution of issues and effective communication. Brings teamwork and adaptability, ensuring strong collaboration and reliable service delivery. Skilled in conflict resolution and time management, valued for reliability and flexibility.

Overview

4
4
years of professional experience

Work History

Field Service Technician

Crown Lift Trucks
12.2022 - Current
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectation
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Gained proficiency in documenting service reports and tracking job progress in service management systems.
  • Collaborated with team members to streamline processes for efficient service delivery.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Resolved customer inquiries through effective communication and problem-solving techniques.


Engine Builder Intership

Caterpillar
09.2022 - 11.2022
  • Assembled engine components using precision tools and techniques to ensure optimal performance.
  • Conducted quality control inspections to identify and rectify defects in engine builds.
  • Coordinated with supply chain teams to secure necessary parts, minimizing production delays and enhancing output reliability.
  • Maintained a clean and organized work environment, ensuring efficient workflow and safety standards were met.

Service Technician

High Reach Equipment
04.2022 - 09.2022
  • Diagnosed and repaired equipment malfunctions to ensure optimal operational performance.
  • Conducted routine maintenance checks on systems, enhancing reliability and longevity of machinery.
  • Analyzed service reports to identify recurring issues, recommending solutions for continuous improvement.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.

Car Rental Agent

Avis Budget Group
06.2021 - 03.2022
  • Managed vehicle inventory and ensured optimal availability for customer rentals.
  • Assisted customers with reservations, providing exceptional service and support during rental processes.
  • Collaborated with team members to streamline operations and improve workflow efficiency.
  • Processed rental agreements efficiently, ensuring accuracy in documentation and compliance with company policies.
  • Trained new staff on operational procedures, fostering a knowledgeable and effective team environment.

Education

High School Diploma -

Andale High School
Andale, KS
05-2021

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Customer service
  • Customer training
  • Courteous and professional
  • Relationship building
  • Accountability and work ethic
  • Work order management
  • Timely reports completion
  • MS office

Timeline

Field Service Technician

Crown Lift Trucks
12.2022 - Current

Engine Builder Intership

Caterpillar
09.2022 - 11.2022

Service Technician

High Reach Equipment
04.2022 - 09.2022

Car Rental Agent

Avis Budget Group
06.2021 - 03.2022

High School Diploma -

Andale High School

Similar Profiles

CREATE PROFILE