D’Ericka Evans

• Plan, develop, and execute community programs and initiatives, including workshops, events, and outreach campaigns.
• Developed and implemented strategic business plan, identifying target markets, and continuously conducting market research to drive growth
• Led a team of 6 doulas, providing mentorship, training, and fostering a positive work environment
• Manage cooperative program budget, allocate resources, and monitor expenditures to maximize efficiency and meet financial goals.

Key Achievement: Developed a quality assurance framework, leading to a 42% decrease in errors and improved service quality.

• Assisted project managers in coordinating project schedules, tasks, and resources to ensure timely completion and adherence to quality standards.
• Contributed to process improvement initiatives, identifying bottlenecks, and implementing streamlined workflows, resulting in a 20% increase in efficiency.
• Conducted quality assurance inspections, performed risk assessments, and developed mitigation strategies to minimize project risks.
• Prepared progress reports, presentations, and documentation to facilitate effective communication among project stakeholders.
• Collaborated with cross-functional teams, including developers, designers, and business analysts, to drive successful project delivery.

Key Achievement: Pioneered working knowledge documents for new department hires

• Responsible for accounts receivable of 10 medical offices totaling $500,000 in charges a month
• Worked on teams 12+ in developing and implementing new processes that increased collections by $200k per month
• Provided analytic support to senior management, including development and reporting of key performance indicators and benchmarking data
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service

Key Achievement: Identified potential roadblocks in patient and provider journeys that decreased inefficiencies levels by over 20%