D’Ericka Smith
Atlanta,GA
Summary
Experienced Customer Service Specialist with over 10 years of expertise in customer service, data entry, and
conflict resolution. Recognized for
addressing customer concerns with professionalism and dedication, resulting in satisfaction and retention rates
resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention.
A collaborative team player driven to support and contributed to company success.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Door Dash
01.2022 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated routes efficiently, minimizing delivery times while maintaining safety standards.
- Communicated effectively with customers regarding order status and any potential delays.
- Maintained vehicle cleanliness and organization, promoting a professional image during deliveries.
Full Spectrum Doula
Moms With Her Wings
Atlanta
02.2021 - Current
- Support families through prenatal education and emotional guidance during labor and delivery.
- Assist in creating personalized birth plans to align with client preferences and needs.
- Provide postpartum support by facilitating infant care and maternal recovery strategies.
- Educated clients on breastfeeding techniques and newborn care essentials.
Sale Photographer
Magic Memories CNN Studio
Atlanta, GA
06.2018 - 01.2020
- Captured high-quality images for guests, enhancing customer experience and satisfaction.
- Collaborated with team members to streamline workflow during peak event times.
- Utilized advanced photography equipment and editing software to ensure optimal image quality.
- Provided exceptional customer service by engaging with clients before and after photo sessions.
- Managed digital files efficiently, ensuring organized storage and easy retrieval of client images.
Assistant Lead
Jaycee Herbs & Traders
03.2018 - 05.2018
- Coordinated daily inventory management processes to ensure accurate stock levels and product availability.
- Assisted in training new staff on operational procedures and customer service standards.
- Supported the development of marketing materials for product promotions and customer outreach initiatives.
- Maintained up-to-date records using inventory management software, ensuring compliance with company policies.
Education
High School Diploma - English Language And Literature
Carver Early College
05.2016
Toccoa Falls College
Toccoa Ga Skills
- Prenatal education
- Preconception counseling
- Physical comfort
- Postpartum care
- Community resources
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- CPR certified
- Patient advocacy
- Microsoft
- Data Entry
- Phone Etiquette
Timeline
Delivery Driver
Door Dash
01.2022 - Current
Full Spectrum Doula
Moms With Her Wings
02.2021 - Current
Sale Photographer
Magic Memories CNN Studio
06.2018 - 01.2020
Assistant Lead
Jaycee Herbs & Traders
03.2018 - 05.2018
High School Diploma - English Language And Literature
Carver Early College
Toccoa Falls College