DERIENELLA SALVADOR
Elmwood Park,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced settings with over 10 years of administrative/ customer service support work experience. Seeking a full time position that offers professional challenges. Quick learner. Able to read, write and speak Spanish and English.
Overview
19
19
years of professional experience
Work History
Food Service Worker
Maschio's Food Services
09.2023 - Current
- Set up food service, kitchen, and salad area facilities, equipment, and utensils according to detailed instructions and specific area needs.
- Implement prescribed procedures in setting up hot and cold food lines, ensuring an efficient service process.
- Prepare and serve over 200 hot and cold meat, vegetable dishes, and other food items daily, maintaining high levels of customer satisfaction.
- Train new employees on food preparation, sanitation, and safety guidelines, fostering a well-informed and cohesive team.
- Consistently maintain strict adherence to sanitation and food safety guidelines as required by regulatory agencies and company policies, contributing to an excellent record with zero violations during inspections.
Small Business Owner
Craft Lux Studio
09.2022 - Current
- Personalize tumblers, glass can, mugs and other gifts, using heat press machinery.
- Promote business via social media to generate leads and maximize brand identity.
- Provide elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfill customer shipping needs by completing all purchase orders and customer invoices.
Apprentice/Assistant General Manager
Chipotle Mexican Grill
01.2016 - 04.2020
- Acted as General Manager in his/her absence.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Service Manager
Chipotle Mexican Grill
01.2012 - 01.2016
- Managed food storage standards
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Resolved customer incidents and working to ensure positive customer experiences.
- Managed food storage standards
Customer Service Attendant
Paragon Cleaners
01.2009 - 01.2012
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service/Marketing Representative
Affinity International Company (Telemed)
01.2006 - 01.2009
- Sold and enrolled as well as maintained customers with new health and life insurance policies
- Served as a liaison between outside customers and other branches within the company.
- Obtained and verified client’s demographic information
- Recommended products to customers, thoroughly explaining details.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Business Administration
APEC University
Santo Domingo, DR01.2009
Skills
- Adaptability
- Leadership
- Collaboration / Teamwork
- Management experience
- Fast leaner
- Microsoft Excel, Word, PowerPoint, PC
- Mac IOS
- Data Entry Customer Service
Accomplishments
- Member of Administrator’s Association- APEC University 2004
- Member of Congress of Accountants- APEC University 2005
- Member of the Marketing Academy 2006
Timeline
Food Service Worker
Maschio's Food Services
09.2023 - Current
Small Business Owner
Craft Lux Studio
09.2022 - Current
Apprentice/Assistant General Manager
Chipotle Mexican Grill
01.2016 - 04.2020
Service Manager
Chipotle Mexican Grill
01.2012 - 01.2016
Customer Service Attendant
Paragon Cleaners
01.2009 - 01.2012
Customer Service/Marketing Representative
Affinity International Company (Telemed)
01.2006 - 01.2009
Bachelor of Science - Business Administration
APEC University
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