Derionan Leger
Davenport,FL
Summary
Motivated, adaptable, and eager to grow and take on new challenges. A proactive problem-solver with strong critical thinking skills, exceeding expectations through dedication and teamwork. While thriving both independently and collaboratively, I bring a positive attitude and a strong work ethic to every task.
Overview
4
4
years of professional experience
Work History
F&B Supervisor
Evermore Resort
Orlando, FL
05.2024 - Current
- Executed detailed shift changes for consistent operational quality.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Initiated creative methods to elevate group achievements.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Created daily reports detailing sales figures, labor costs, inventory levels.
- Developed training plans for new employees and assisted in their onboarding process.
Delivery Supervisor
Evermore Resort
Orlando, FL
02.2024 - 05.2024
- Developed team environment to support engagement and high performance.
- Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
- Resolved conflicts between customers, staff, vendors, or other stakeholders in a timely manner.
- Conducted regular meetings with drivers to discuss areas of improvement or any concerns.
Shift Leader
Chick-fil-A
Davenport, FL
04.2021 - 12.2023
- Shift Lead / January 2022 - December 2023
- Crew Lead / October 2021 - January 2022
- Trainer / September 2021 - October 2021
- Team Member / April 2021 - September 2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Scheduled team members for shifts based on business needs and customer demand.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Provided excellent orders accurately and efficiently using the POS system.
- Provided excellent customer service in high-volume, fast-paced environments.
Education
Associate of Arts - Hospitality Administration And Management
Polk State College
Winter Haven, FLSkills
- Time management
- Communication skills
- Food and beverage operations
- Operations oversight
- Problem-solving abilities
- Adaptability and flexibility
- Multitasking ability
- Team Player
Timeline
F&B Supervisor
Evermore Resort
05.2024 - Current
Delivery Supervisor
Evermore Resort
02.2024 - 05.2024
Shift Leader
Chick-fil-A
04.2021 - 12.2023
Associate of Arts - Hospitality Administration And Management
Polk State College
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