Derionisha Major
Harvey,LA
Summary
Proven Night Auditor at Best Western Hotel, adept in transaction auditing and delivering exceptional guest services. Demonstrated ability to reduce payment errors by 30%, enhance customer satisfaction, and streamline financial reporting. Skilled in data entry and problem-solving, ensuring accuracy and efficiency in high-pressure environments. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
Work History
Activity Director's Assistant
Wynhoven Healthcare Center
Marrero, LA
05.2025 - 03.2026
- Assisted in planning and executing resident activities to enhance engagement and well-being.
- Coordinated communication between residents, families, and staff to ensure seamless event participation.
- Developed creative programming ideas that aligned with residents' interests and abilities.
- Implemented feedback mechanisms to assess activity effectiveness and adjust plans accordingly.
CNA, Restorative Aid
Wynhoven Healthcare Center
Marrero, LA
11.2024 - 07.2025
- Administered daily personal care for residents, ensuring comfort and dignity in all interactions.
- Assisted nursing staff with medical procedures, enhancing patient care efficiency and safety.
- Monitored vital signs and reported changes to healthcare team, contributing to timely interventions.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents' needs.
Night Auditor
Best Western Hotel
Harvey, LA
02.2023 - 09.2024
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
Front Desk Agent
Confront Inn Suites
Harvey, LA
01.2021 - 03.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
Walmart
Marrero, LA
09.2018 - 11.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05.2019
Skills
Guest Services
Transaction auditing
Night Audit Reports
Financial Reporting
Problem-Solving
Balance reporting
Front Desk Operations
Balancing Transactions
Generating Reports
Credit and cash payments
Room assignments
Registration processing
Guest Relations
Information Protection
Reservations
Documentation
Time Management
Patient care
Vital signs monitoring
Compassion and empathy
Attention to detail
Basic life support
Timeline
Activity Director's Assistant
Wynhoven Healthcare Center
05.2025 - 03.2026
CNA, Restorative Aid
Wynhoven Healthcare Center
11.2024 - 07.2025
Night Auditor
Best Western Hotel
02.2023 - 09.2024
Front Desk Agent
Confront Inn Suites
01.2021 - 03.2023
Cashier
Walmart
09.2018 - 11.2020
High School Diploma -
West Jefferson High School