Jendry Vargas
Lindenwold ,NJ
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
Activity Director's Assistant
Brightview Assisted Living
Mount Laurel, NJ
12.2021 - Current
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Work with 30 memory care resident's to improve life choices and maximize benefits of programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Banking Specialist Supervisor
TD Bank
Mount Laurel, NJ
07.2020 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided supportive link between external customers and internal operations.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Banking Specialist
TD Bank
Mount Laurel, NJ
06.2019 - 06.2021
- Earn customer loyalty by good listening and analysis skills complimenting product knowledge.
- Established rapport with new clients to increase satisfaction and loyalty.
- Exceed individual sales and customer service goals by 120%.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Achieved consistent recognition as top sales performer.
Customer Service Representative I & II
TD Bank
Pennsauken, NJ
11.2017 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved account issues by offering applicable options to customers.
- Self-motivated and independently driven as Employee of the Quarter (Q4-2018 & Q1-2019)
Teller I & II
TD Bank
Cherry Hill, NJ
02.2016 - 11.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Managed over 80 banking customers per day.
Education
Associate's - Business Administration
Camden County College
Blackwood, NJHigh School Diploma -
Brimm Medical Arts High School
06.2013
Skills
- Attention to Detail
- Active Listening
- Problem Solving
- Team Leadership
- Efficient and Detail-Oriented
- Coaching and Mentoring
- Complex Problem Solving
- Friendly and Relatable
- Verbal and Written Communication
- Confidence and Drive
- Adaptable and Resilient
- Multitasking and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Activity Director's Assistant
Brightview Assisted Living
12.2021 - Current
Banking Specialist Supervisor
TD Bank
07.2020 - 06.2021
Banking Specialist
TD Bank
06.2019 - 06.2021
Customer Service Representative I & II
TD Bank
11.2017 - 06.2019
Teller I & II
TD Bank
02.2016 - 11.2017
Associate's - Business Administration
Camden County College
High School Diploma -
Brimm Medical Arts High School