DERIONNE ANDERSON
Clovis,CA
Summary
Challenge-driven self-starter with over a decade of diverse experience in customer-facing roles. Proven ability to balance multiple priorities and demonstrate superior levels of patience while prioritizing customer satisfaction. Enthusiastic about contributing fast-paced, world-class service in collaboration with an organization that values diversity and upward mobility.
Overview
9
9
years of professional experience
Work History
FHA Facility Owner
California Mentor Network
Clovis
04.2024 - Current
- Developed individualized support plans for clients with diverse needs.
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation for medical appointments and social outings.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained positive relationships with clients and families.
- Implemented individualized care plans tailored to client preferences.
- Documented client progress and maintained accurate records regularly.
City Bus Driver
City of Fresno
Fresno, California
10.2024 - 07.2025
- Operated city bus safely on assigned routes throughout Fresno.
- Assisted passengers with boarding and exiting the bus.
- Monitored traffic conditions and adjusted routes as necessary.
- Conducted pre-trip inspections of the bus for safety compliance.
- Communicated effectively with dispatch about delays or incidents.
- Maintained a clean and orderly bus environment for passengers.
School Bus Driver
First Student Transportation
Fresno, California
06.2023 - 06.2024
- Perform pre-trip inspection and mechanical checks before the scheduled run.
- Follow schedules and routes to maintain timely arrivals and departures.
- Obey DOT rules and regulations and local laws to maximize safe bus operation.
- Acquired and maintain certification in basic first aid and CPR.
Billing Representative
Cigna Accredo
Remote
01.2023 - 05.2023
- Investigate escalated billing inaccuracies using integrated software to settle pharmaceutical claims.
- Taking credit card payments to resolve account balances for specialty medications; creating detailed statements which outline the proof of payment at the request of the patient.
- Recommend and add copay assistance programs to qualifying patient accounts significantly decreasing out-of-pocket costs.
Corporate Leasing Professional
Landing Living
Houston, TX
01.2021 - 12.2022
- Meticulous recording of home conditions upon key retrieval preserving company standards, minimizing future complaints and ensuring member retention.
- Facilitate furniture installation utilizing the design team's blueprint to confirm homes are in proper condition for presentation.
- Thoroughly tour the properties with members comfortably acclimating them in their dwelling by explaining notable details and answering pertinent questions.
Certified Loan Signing Agent
321 Notary
Remote
05.2020 - 12.2022
- Critically review loan modifications with homeowners keenly observing for discrepancies that can potentially delay closing.
- Ensure the signer understands contract language and terms by carefully explaining each document, giving special attention to areas that are more complex.
- Verify all information is accurately recorded before promptly delivering to the title company resulting in an error-free signing with minimal turnover time.
Furniture Sales Representative
Nadeau, Furniture With A Soul
Houston, TX
08.2020 - 09.2021
- Exquisite customer service demonstrated by asking open-ended questions to understand needs.
- Boosted sales by 32% going beyond basics to offer product, style, and purchasing guidance.
- Utilized a mailing list of over 800 recipients to market monthly inventory.
Life Insurance Broker
Family First Life
Remote
06.2017 - 12.2020
- Developed prospects through warm leads, cold calling and setting face to face appointments, up to 7 per day.
- Utilized strong interpersonal skills by listening and understanding the client, matching them with optimal and affordable policy protection and writing an average of 28 policies per month.
- Maintained an accurate up to date CRM with client history and important details about their policy.
- Provided ongoing product consulting at no additional cost resulting in repeat business and referrals from a loyal clientele.
Education
Bachelor of Science - Marketing
Western Governors University
Remote 12-2026
Passenger Endorsement
Class B Commercial Drivers License
Skills
- CRM Software
- Microsoft Office
- Multi-phone lines
- Effective listening
- Time management
- Analytical problem-solving
Timeline
City Bus Driver
City of Fresno
10.2024 - 07.2025
FHA Facility Owner
California Mentor Network
04.2024 - Current
School Bus Driver
First Student Transportation
06.2023 - 06.2024
Billing Representative
Cigna Accredo
01.2023 - 05.2023
Corporate Leasing Professional
Landing Living
01.2021 - 12.2022
Furniture Sales Representative
Nadeau, Furniture With A Soul
08.2020 - 09.2021
Certified Loan Signing Agent
321 Notary
05.2020 - 12.2022
Life Insurance Broker
Family First Life
06.2017 - 12.2020
Bachelor of Science - Marketing
Western Governors University
Passenger Endorsement
Class B Commercial Drivers License