Sufian Sheko
Bonney Lake,WA
Summary
Achieved exceptional customer loyalty and repeat business at Ethiopark Logistik Company by expertly handling escalated complaints and enhancing service standards. Skilled in Microsoft and multilingual communication (English, Turkish, Amharic, Oromo, Arabic), Significantly improved customer satisfaction through proactive problem-solving and effective complaint resolution.
Overview
2
2
years of professional experience
Work History
Customer Service and Facility Management,
Ethiopark Logistik Coppany
09.2020 - 03.2023
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Identified customer feedback trends, suggesting improvement opportunities or additional training needs for staff members.
- Managed multiple incoming calls, emails, and faxes per day from customers.'
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
- Mentored junior team members, sharing industry best practices and fostering professional growth within the organization.
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Stayed up-to-date with industry trends, incorporating relevant information into daily tasks to maintain a competitive edge over other businesses.
- Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
Education
Bachelor of Arts - Bachelor's Degree in International Relations
Selcuk University
Konya , Turkey06.2019
Skills
- Sales Support
- Complaint Handling
- CRM Software
- Service standard compliance
- Multi lingual ( English, Turkish, Amharic , Oromo and Arabic)
Timeline
Customer Service and Facility Management,
Ethiopark Logistik Coppany
09.2020 - 03.2023
Bachelor of Arts - Bachelor's Degree in International Relations
Selcuk University
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