Derline Dezina
West Palm Beach,FL
Summary
To be apart of a company with an environment that will challenge me further while allowing me to contribute towards the growth and success of the organization. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Rainbow USA, Inc
West Palm Beach, FL
01.2022 - Current
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Front Desk Receptionist
Holiday Inn Express
01.2018 - 01.2020
- Enhanced customer satisfaction by providing efficient and professional front desk service
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Technical Support Representative
Teleperformance
Boca Raton, FL
01.2016 - 10.2019
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
Associate Degree In Nursing - Nursing
Palm Beach State College
Lake Worth, FLLake worth high
01.2018
Skills
- Punctual
- Detail oriented
- Excellent written
- Customer service
- Cash handling
- Microsoft office
- Scheduling
- Filing
- Data Entry
- Receptionist
- Customer Service
- Customer Complaint Resolution
- Customer Satisfaction
Additional Information
- Promote positive guest relations to all individuals approaching the Front Desk
- Coordinate with vendors to resolve issues with Internet phone and in-room movies
- Answer inquiries pertaining to hotel services, guest registration and travel directions
- Direct phone calls as necessary
Employee History
- Front Desk Receptionist, Holiday Inn Express, 2018, 2020, West Palm Beach, FL, 33407, Eddie Gray, (561) 472-7020
- Supervisor, Rainbow USA, Inc, 2022, Current, 1414 Lantana Rd, Lantana, FL, 33462, Sharon, (561) 585-5582
Languages
Creole
Full Professional
English
Full Professional
Timeline
Customer Service Cashier
Rainbow USA, Inc
01.2022 - Current
Front Desk Receptionist
Holiday Inn Express
01.2018 - 01.2020
Technical Support Representative
Teleperformance
01.2016 - 10.2019
Associate Degree In Nursing - Nursing
Palm Beach State College
Lake worth high