Proven leader and efficient Shift Manager at McDonald's Restaurant, adept in operations management and customer service. Excelled in training and mentoring teams, enhancing performance, and fostering vendor relationships for cost efficiency. Skilled in cash handling and CPR certified, significantly contributed to quality compliance and operational excellence. Recently acquired the HHA(Home health Aide) certificate, really looking forward to work in that department in the future.
Hi, I’m
Derline Florvil
Deerfield Beach,FL
Summary
Overview
6
years of professional experience
1
Certification
1
Language
Work History
McDonald's Restaurant
Shift Manager
10.2018 - Current
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Ruby's Academy For Health OccupationsFort Lauderdale, FL
Certificate of Completion from Home Health Aide
05.2024
University Overview
Andrews High SchoolPompano Beach, FL
High School Diploma
06.2020
University Overview
Skills
- CPR certified
- Home Health Aide Certified
- Decision-Making
- Customer service focus
- Cash Handling
- Training and mentoring
- Operations Management
- Opening and closing procedures
- Energetic and Enthusiastic
Certification
- Leadership Transition Training - January 2024
- CPR certified
- HHA - Home Health Aide
-Alzheimer's disease
-HIV / AIDS
-Domestic violence
-OSHA_ Infection control
-HIPPA
-Assisting with medication
Certified- May 2024.
Languages
Haitian Creole
Native or Bilingual
French
Limited Working
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
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morning
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evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteImportant To Me
Company CultureWork-life balance401k matchCareer advancementHealthcare benefitsFlexible work hoursTimeline
Shift Manager
McDonald's Restaurant
10.2018 - Current
Ruby's Academy For Health Occupations
Certificate of Completion from Home Health Aide
Andrews High School
High School Diploma