Well rounded and experienced in a number of different fields. Adaptable in any scenario. Experienced in customer service, hospitality, physical labor, heavy machinery operation, and the trades.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Pesola Hospitality
Newport, Kentucky
04.2023 - Current
Developed and maintained positive working relationships with staff, customers, and vendors.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Provided coaching and guidance to team members when necessary to improve performance.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Bartender
Pesola Hospitality
Newport, Kentucky
04.2023 - Current
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Maintained inventory of liquor, beer, wine, and other beverage items.
Processed payments accurately and efficiently with POS system.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Lumber Associate
Home Depot
Cold Spring, KY
04.2023 - 09.2023
Operated heavy machinery to saw and cut lumber into specified sizes.
Maintained inventory of lumber stocks and reviewed orders for accuracy.
Assisted customers with their lumber selection needs by providing expert advice.
Loaded and unloaded lumber products from trucks onto loading docks.
Security Guard
GardaWorld
Newport, KY
12.2021 - 04.2023
Patrolled assigned posts by foot to maintain visibility and observe unusual activity
Observed areas for signs of crime or disorder and investigated disturbances
Maintained crowd control at scene of accidents or injuries to assist victims and investigate causes
Maintained working knowledge of locations of various departments, buildings and access routes
Reacted quickly to suspicious activities and events to prevent and isolate potential dangers
Conducted investigations of security-related incidents by interviewing witnesses and gathering evidence to complete reports
Wrote comprehensive incident reports and conducted thorough investigations
Checked surveillance cameras to identify disruptions or unlawful acts
Secured exits and entrances at end of operations, controlling access to building
Liaised with law enforcement agencies and local and federal agencies
Laborer
Rumpke
Covington, KY
09.2020 - 09.2021
Lubricated and cleaned machinery and tools
Removed waste and damaged equipment from work areas to prevent accidents
Performed minor repairs and maintenance procedures on equipment
Performed routine and preventative maintenance on heavy machinery to prevent malfunctions
Directed traffic around road construction sites to promote worker and driver safety
Used protective clothing and safety equipment according to industry regulations
Unloaded equipment from trucks and transported materials to various site locations
Area Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality SolutionsArea Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality Solutions