Dermetress Tolbert
Opelika,AL
Summary
Dedicated professional with over-the-top customer service skills, laboratory settings, and specimen processing. Ready to leverage expertise in all aspects of learning.
Overview
13
13
years of professional experience
Work History
Lab Assistant
East Alabama Medical Center
Opelika, Alabama
03.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prepared laboratory samples for testing and analysis.
Plasma Processor
Grifols Biomat USA
Phenix City, Alabama
02.2022 - 03.2023
- Maintained cleanliness and organization in processing areas for safety compliance.
- Operated plasma collection equipment to ensure proper processing of donations.
- Documented donor information accurately in electronic health records systems.
- Assisted in training new staff on operational protocols and safety measures.
- Kept detailed logs of all operations performed throughout each shift.
- Collected samples of processed materials for testing purposes per specified instructions.
- Ensured all documentation related to the plasma process was accurate and up to date at all times.
Machine Operator
Baxter
Opelika, Alabama
06.2017 - 02.2022
- Operated spinning machines to ensure smooth and efficient production processes.
- Monitored equipment performance and performed routine maintenance checks.
- Collaborated with team members to troubleshoot machinery issues promptly.
- Trained new operators on equipment operation and safety procedures effectively.
- Collaborated with team members to meet daily production goals.
- Inserted production materials into machine properly to enhance production output.
- Inspected finished products for defects or inconsistencies in size, shape, color or texture.
- Kept work area clean and organized in accordance with safety regulations.
Machine Operator
Powertech
West Point , GA
07.2012 - 06.2017
- Operated machinery to assemble products efficiently and accurately.
- Followed safety protocols to maintain a secure work environment.
- Trained new employees on machine operation and assembly processes.
- Set up and operated production machinery in accordance with prescribed procedures and guidelines.
- Followed established manufacturing processes to assemble components correctly.
- Positioned or aligned components for assembly.
- Assessed work for errors or compliance issues and made corrections or modifications.
Education
Graduate Certificate - Phlebotomy
Genesis Allied Health Services, LLc
Auburn, AL10-2021
High School Diploma -
Lafayette High School
Lafayette, AL06-1993
Some College (No Degree) - Nursing
Southern Union State Community College
Opelika, ALSkills
- Customer service
- Team collaboration
- Safe specimen handling
- Lab safety protocols
- Specimen processing
- Centrifugation techniques
- Data entry
- Rapid tests
- Phlebotomy
- Documentation compliance
- Documentation requirements
- Time management
- Attention to detail
- Problem solving
- Plasma collection
Timeline
Lab Assistant
East Alabama Medical Center
03.2023 - Current
Plasma Processor
Grifols Biomat USA
02.2022 - 03.2023
Machine Operator
Baxter
06.2017 - 02.2022
Machine Operator
Powertech
07.2012 - 06.2017
Graduate Certificate - Phlebotomy
Genesis Allied Health Services, LLc
High School Diploma -
Lafayette High School
Some College (No Degree) - Nursing
Southern Union State Community College