Dermot Eban Ebai
Severn,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Cashier/Sales Associate
Aldi Foods
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Stocker Associate/ Grocery Pick Up/Unloader Associate
Giant Foods
04.2022 - 09.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Consistently lifted materials weighing as much as 50 pounds.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Processed and packaged stock items for customer purchases.
Delhi Associate
Royal Farms
04.2021 - 04.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
Bachelor of Science - Police Science
Morgan State University
05.2026
High School Diploma -
Old Mill High School
05.2022
Skills
- Package Labeling
- Purchasing Orders and Requisition
- Motivated Team Player
- Exceptional Time Management Skills
- Light Housekeeping
- Serve Customers
- Customer Needs Assessments
- Heavy Lifting
- Active Listening
- Critical Thinking
- Money handling abilities
- Conflict Resolution
- Microsoft Excel
- Scheduling
- Computer Proficiency
- Customer Service
- Problem-solving abilities
Timeline
Cashier/Sales Associate
Aldi Foods
11.2023 - 02.2024
Stocker Associate/ Grocery Pick Up/Unloader Associate
Giant Foods
04.2022 - 09.2022
Delhi Associate
Royal Farms
04.2021 - 04.2021
Bachelor of Science - Police Science
Morgan State University
High School Diploma -
Old Mill High School