SAMANTHA PAYNE
Lake St.Louis,US
Summary
Recognized on a regular basis for outstanding performance and contributions to the shift's success.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Troy Feed and Mercantil
11.2024 - Current
- Assisted customers with product selection, ensuring a positive shopping experience.
- Maintained knowledge of inventory and pricing to provide accurate information.
- Processed transactions efficiently at point-of-sale systems, minimizing wait times.
- Collaborated with team members to restock shelves and organize merchandise displays.
Cashier
County Market Grocery
10.2024 - 10.2024
- Processed transactions accurately using point-of-sale system, ensuring efficient customer service.
- Managed cash register operations, maintaining balanced cash drawers and minimizing discrepancies.
- Assisted customers with product inquiries, enhancing overall shopping experience through knowledgeable support.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
Shipping Supervisor
Disturbation Management
11.2023 - 10.2024
- Coordinated shipping schedules to optimize inventory flow and reduce delays.
- Oversaw loading and unloading processes to ensure compliance with safety regulations.
- Trained new staff on operational procedures and best practices in shipping.
- Implemented tracking systems for shipments, improving accuracy of delivery statuses.
- Collaborated with warehouse teams to streamline order fulfillment processes.
- Supervised shipping team of 25 employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
Shipping Lead
Distribution Management
07.2021 - 10.2023
- Double-checked the accuracy of the product load and transported it safely throughout the warehouse.
- Was successful in resolving issues with shipments, such as damaged materials and shortages, by working effectively with shippers.
- Trained new employs
- Forecasted manpower requirements based on daily workload and company goals.
- Increased productivity and process efficiency through working with employees on how to get faster and stay accurate.
- Kept an eye on things.
- Kept track of department performance data in order to spot and avoid potential problems.
- Guided
Youth Coach
DTJ Sports Academy
05.2021 - 11.2021
- Advocated for stretching, mobility work, and proper form in order to assist athletes in safely increasing their strength through a variety of training methods.
- Oversaw hitting and pitching drills and fitness circuits to help athletes improve their coordination and performance.
- Put in place exercise and training programs that improved individual performance.
Inventory Associate
Bed Bath & Beyond
05.2021 - 07.2021
- Maintained productivity and accuracy while continuously lifting and unpacking packages.
- Maintained a neat and orderly inventory storage system.
- Was in charge of representing
- Work with the public to help find what they were looking for in the store
Education
Associate of Arts - Business
St. Charles Community College
Cottleville, MOBachelor of Arts - Teacher Education
MacMurray College
Jacksonville, ILAssociate of Arts - Teacher Education
Shawnee Community College
Ullin, ILSkills
- Shipping
- Operating lift equipment
- Organization
- Relationship development
- Employee coaching
- Business operations
- Customer service
- Inventory tracking
- Package labeling
- Shipment planning
- Flexible schedule
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Troy Feed and Mercantil
11.2024 - Current
Cashier
County Market Grocery
10.2024 - 10.2024
Shipping Supervisor
Disturbation Management
11.2023 - 10.2024
Shipping Lead
Distribution Management
07.2021 - 10.2023
Youth Coach
DTJ Sports Academy
05.2021 - 11.2021
Inventory Associate
Bed Bath & Beyond
05.2021 - 07.2021
Bachelor of Arts - Teacher Education
MacMurray College
Associate of Arts - Teacher Education
Shawnee Community College
Associate of Arts - Business
St. Charles Community College