Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Personal Information
Languages
Languages
Timeline
Generic

Dernely Burgos

The Bronx,NY

Summary

Highly analytical accounts receivable (A/R) professional with a thorough knowledge of accounting, billing and collections systems.

Talented Accounts Receivable Specialist with several years' experience in financial services and collections in a high volume company. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

19
19
years of professional experience

Work History

Account Receivable Specialist

Nebraskaland Inc
Bronx, NY
10.2017 - Current
  • Maintain A/R records; prepare statements, bills, and invoices; process payments; respond to customer inquiries regarding account status; and reconcile expenses to the general ledger.
  • Aged Receivables Improvement: Reduced aged receivables.
  • Procedures and filing systems, created spreadsheets to enhance tracking of receivables, followed up on open accounts, and negotiated with clients during collection calls.
  • Monthly Close: Delivered accurate and on-time monthly financial closing for A/R functions.
  • Producing statements, send to customers on a weekly basis.
  • Updates receivables by totaling unpaid invoices.
  • Posts customer payments by recording cash or checks.
  • Daily Reports of Inventory.
  • Make Checks Deposit.
  • Adjust for price changes.
  • Responded promptly to customer inquiries regarding their account status or payment history.
  • Collaborated with sales department to ensure accuracy of billing information provided by customers.
  • Creating accounts for all new customers based on information received on credit applications provided by sales, the CFO.
  • Log created accounts on credit application log.
  • Scan approved credit applications into the system for record.

Customer Service Representative

Nebraskaland, Inc
Bronx, NY
09.2016 - 10.2017
  • Take Orders/Cancel Orders
  • Complete Contract forms (weekly price sheets)
  • Credit Customer returns
  • Make weekly Banner specials
  • Piece/stop counts.

Accounts Receivable/Senior Accounts Payable Specialist

Morris Spa
Bronx, NY
10.2007 - 09.2016
  • Billing Automation.
  • Prepared monthly statements for customers and sent out reminder notices when necessary.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Researched any invoice or payment discrepancies in order to resolve issues quickly.

Customer Relations Specialist

Ana & Rosa Spa
Bronx, NY
04.2006 - 07.2007
  • Resolved an average of 100 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's mentors and trainers of both new and established employees
  • Helped company attain the highest customer service ratings (as determined by external auditors)-earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
  • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations
  • Maintained and updated customer account information
  • Scheduled appointments and maintained updated appointment calendars.

Customer Relations Specialist

Kiddie Towne
Bronx, NY
11.2005 - 04.2006
  • Maintained company data records in compliance with rules and regulations
  • Responded to customer inquiries pertaining to product operation
  • Notified appropriate departments of product and service failure complaints
  • Filed and maintained records.

Education

Accounting -

Lehman College
Bronx, NY
01.2014

Associate Degree of Accounting -

Monroe College
Bronx, NY
01.2011

Skills

  • Financial Records & Reporting
  • Microsoft Excel
  • Statement issuing
  • Billing & Collections
  • Invoice Statements
  • Journal Entries
  • Deposit Verification
  • Spreadsheets & Transaction Processing
  • Customer Communications
  • Accounts receivable expertise

Roles And Responsibilities

  • Process A/R for multiple divisions
  • Increase cash collection
  • Decrease aging A/R

Personal Information

Title: Accounts Receivable (AR) Specialist

Languages

Fluently Speak, Write and Read English and Spanish.

Languages

English
Professional
Spanish
Professional

Timeline

Account Receivable Specialist

Nebraskaland Inc
10.2017 - Current

Customer Service Representative

Nebraskaland, Inc
09.2016 - 10.2017

Accounts Receivable/Senior Accounts Payable Specialist

Morris Spa
10.2007 - 09.2016

Customer Relations Specialist

Ana & Rosa Spa
04.2006 - 07.2007

Customer Relations Specialist

Kiddie Towne
11.2005 - 04.2006

Accounting -

Lehman College

Associate Degree of Accounting -

Monroe College

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Dernely Burgos