Dernicka Harris
Fort Lauderdale,FL
Summary
Result-driven supervisor with experience in team leadership, customer service, and sales. Seeking a role that leverage my leadership skills and operational knowledge to contribute to business success.
Overview
11
11
years of professional experience
Work History
Supervisor
Johnny Rockets
06.2016 - Current
- Schedule and direct staff in daily work assignments to maximize productivity
- Generate reports using Microsoft Word and Excel to track sales and labor costs
- Implement upselling techniques, increasing average customer spend
- Control labor costs and optimize staffing levels
- Ensure food quality and compliance with health and safety standards
Sales Associate
Urban Planet
01.2014 - 06.2016
- Provided exceptional customer service and ensured a welcoming shopping experience
- Resolved customer complaints professionally, enhancing brand reputation
- Processed transactions quickly and accurately while handling cash and card payments
- Maintained an organized and visually appealing store by managing inventory and merchandising
Server / Bartender
Johnny Rockets
- Took customer orders and provided high-quality dining service
- Prepared and served beverages, including alcoholic drinks
- Handled cash and card transactions accurately
- Upsold menu items to maximize sales
- Maintained cleanliness and organization of the bar and dining area
Digital Shopper
Walmart
- Fulfilled online orders with accuracy and efficiency
- Assisted customers with inquiries and provided excellent service
- Organized and managed inventory for smooth order processing
Call Center Representative
- Assisted customers with scheduling and coordinating large-item removals
- Provided clear instructions and high-quality customer support
- Managed multiple calls efficiently, ensuring timely service
Education
A.A - Business
Broward College
02.2025
High School diploma -
Plantation High School
Skills
- Leadership & Team Management
- Customer Service & Conflict Resolution
- Sales & Upselling Strategies
- Microsoft Word & Excel
- Cash Handling & POS Systems
- Time Management & Multitasking
- Inventory Management
- Order Fulfillment & Logistics
Timeline
Supervisor
Johnny Rockets
06.2016 - Current
Sales Associate
Urban Planet
01.2014 - 06.2016
Server / Bartender
Johnny Rockets
Digital Shopper
Walmart
Call Center Representative
A.A - Business
Broward College
High School diploma -
Plantation High School
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