Derny Baez Brito
The Bronx,NY
Overview
5
5
years of professional experience
Work History
Sales Advisor
Concentrix
Santo Domingo, Dominican Republic
08.2024 - 12.2024
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Greeted and assisted customers to foster positive experiences.
- Followed up with customers post-sale for feedback on product satisfaction.
- Gathered customer feedback to improve sales strategies.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Provided customers with information on products and services available.
- Assisted in the preparation of promotional materials and displays.
Aircraft Maintenance Division
Panorama Jets
Santo Domingo , Dominican Republic
03.2020 - 05.2023
- Used specialized tools such as torque wrenches and micrometers for precise measurements.
- Installed fuel tanks, landing gear assemblies, exhaust systems, and other components.
- Disassembled and inspected engines and components for wear, breaks or other deficiencies.
- Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
- Applied corrosion preventive treatments during regular maintenance checks.
- Followed safety guidelines while working on aircrafts.
- Repaired or replaced defective parts with approved replacements following established procedures.
Education
High School Diploma -
Cenapec
Santo Domingo, Dominican Republic08-2013
Skills
- Empathy and patience
- Call center experience
- Strong communication skills
- Native spanish fluency
- Listening comprehension
- Adaptability to change
- Oral expression
- Discipline management
- Upselling strategies
- Product demonstrations
- Brand awareness
- Cross-selling services
- Customer service experience
- Persuasion techniques
- Upselling products
- Promotional sales
- Complaint resolution
Timeline
Sales Advisor
Concentrix
08.2024 - 12.2024
Aircraft Maintenance Division
Panorama Jets
03.2020 - 05.2023
High School Diploma -
Cenapec
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