Deron Patterson
Summary
Productive Regional Account Manager offering 10+ years of experience with outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, streamlining company procedures and an goal-oriented mindset.
Overview
11
11
years of professional experience
Work History
Regional Account Manager
Pivot Onsite Innovations
03.2022 - Current
- Leads collaboration in the development and execution of all strategic plans to achieve growth potential while strengthening business partnership
- Renegotiated contracts with expiring accounts to continue relationships with current clients.
- 25+ direct reports and 10 Occupational Health Clinic sites over 5 different states
- Presents issues to executives in the form of a business case which assesses membership and financial impact along with other relevant factors
- Routinely visit client and clinic personnel to review ongoing needs and areas to add value
- Prepare stewardship reporting for quarterly client review meetings
Senior Field Account Manager
United Healthcare
10.2020 - 11.2021
- Leveraging industry expertise to develop and manage account plans aside executives and promoting business solutions for the same.
- Responsible for supporting retention and growth of Key Account clients on a National platform
- Leveraged team of pre- and post-sale professionals to drive sales volume and better serve more customers.
- Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
- Supporting a book of business of over 40,000+ Members
Engagement Specialist II
KAISER PERMANENTE
09.2017 - 12.2019
- Facilitated sales opportunities through targeted client facing enrollment activities to increase membership
- Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.
- Collaborated with Executive Account Managers to strategically identify, create and execute upon an engagement plan
- Managed internal communication to ensure timely implementation and onboarding of prospective members
Associate Account Manager II
KAISER PERMANENTE
10.2013 - 09.2017
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Organized workloads, tracked monthly progress, and reviewed plans to ensure accuracy prior to implementation
- Collaborated with Senior Account Manager, Actuaries and Underwriting to ensures that yearly renewals were rated correctly
- Anticipated clients' needs by staying in touch on both virtually and face to face on a regular basis.
Billing/Provider Claims Specialist II
KAISER PERMANENTE
09.2012 - 10.2013
- Reviewed insurance claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Assured providers were billed timely and according to any contractual agreements
Education
Associate of Arts - AAOT
Lane Community College
Eugene, OR08.2008
Skills
- Client Customer Servicing
- Public Speaking
- Relationship Building
- Revenue Growth
- Complex Problem-Solving
- Implementation
- Contract negotiations
- Post Sales Support
- Microsoft Office Suites
- Google Suite
- Contract Management
- CRM proficiency
- Team leadership
- Relationship building
- Industry expertise
- Strategic planning
License
- Licensed National Insurance Producer - 2022- Current
- DOT Drug and Alcohol Certified, 2022 - Current
Timeline
Regional Account Manager
Pivot Onsite Innovations
03.2022 - Current
Senior Field Account Manager
United Healthcare
10.2020 - 11.2021
Engagement Specialist II
KAISER PERMANENTE
09.2017 - 12.2019
Associate Account Manager II
KAISER PERMANENTE
10.2013 - 09.2017
Billing/Provider Claims Specialist II
KAISER PERMANENTE
09.2012 - 10.2013
Associate of Arts - AAOT
Lane Community College
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