Deron Williams

SCADA Technician/ CCTV Technician

• Building custom complex projects to fit customer needs.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
• Followed design specifications for installing wiring and other components when completing, upgrading or repairing a system.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.

CCTV Technician

• Enabled remote access for clients, configuring VPNs for secure offsite connections.
• Reduced downtime by identifying potential issues through proactive monitoring of CCTV and network systems.
• Expedited issue resolution with prompt response to service calls from clients experiencing technical difficulties.
• Minimized disruptions in daily operations while executing network infrastructure upgrades or expansions.
• Contributed to team success by collaborating with colleagues on complex projects, sharing expertise, and providing guidance when needed.
• Improved network efficiency by troubleshooting and resolving connectivity issues.
• Optimized system performance with regular software updates and hardware maintenance.
• Strengthened customer relationships, offering tailored solutions based on their specific needs and requirements.
• Provided ongoing training to junior staff members to foster a knowledgeable workforce capable of handling diverse challenges.