Derreck Easley
Casper,WY
Summary
Detail-oriented I/R Technician with proven skills in fiber optic splicing, network installation, and troubleshooting. Committed to enhancing efficiency through teamwork and proactive problem-solving.
Telecommunications professional with proven ability to deliver reliable and efficient services in complex environments. Known for collaborative efforts in team settings and consistently achieving high-quality results. Reliable in adapting to changing demands, with strong technical skills and detail-focused approach.
Telecommunications specialist prepared to excel in installation and repair roles. Known for strong ability to troubleshoot and resolve technical issues, ensuring optimal system performance. Collaborative team player focused on achieving results and adapting to dynamic environments. Skilled in network maintenance, customer service, and equipment installation, valued for reliability and flexibility.
Overview
15
15
years of professional experience
Work History
I/R Technician
BluePeak
Casper, WY
11.2022 - Current
- Installed and configured network equipment to ensure optimal performance.
- Diagnosed and resolved technical issues for client systems effectively.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Conducted routine maintenance checks on hardware to prevent system failures.
- Provided training and support to junior technicians on troubleshooting protocols.
- Installed telecommunications services by identifying and connecting wires.
- Traveled to sites on-demand via company vehicle while complying with traffic laws, safety rules and regulations.
- Accessed cable, pedestals and other equipment by climbing, walking and digging.
Reverse Logistics Specialist
Target
Casper, WY
08.2018 - 11.2022
- Coordinated with vendors to facilitate timely processing of returned items, improving overall supply chain efficiency.
- Mentored junior specialists in operational procedures and compliance standards within reverse logistics framework.
- Improved warehouse efficiency through meticulous organization of returned products and prompt redistribution to appropriate channels.
- Expedited order processing times by effectively managing high volumes of returned merchandise during peak seasons.
- Handled complex return cases involving hazardous materials or international shipments, adhering to all safety regulations and customs requirements.
- Managed the disposal of non-salvageable items in compliance with environmental regulations, reducing the company''s ecological footprint.
Service Manager
Chipotle Grill
Casper, WY
11.2016 - 07.2018
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Implemented process improvements that reduced wait times during peak hours.
- Managed inventory levels, optimizing supply chain processes to minimize waste.
- Developed staff schedules, aligning resources with operational needs for optimal performance.
- Conducted regular performance evaluations, providing constructive feedback to foster growth.
- Collaborated with management on strategic initiatives to enhance overall guest experience.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Shift Leader
Jump Craze
Casper, WY
10.2015 - 11.2016
- Supervised team members to ensure efficient operations and adherence to safety protocols.
- Trained new employees on standard procedures and customer service best practices.
- Managed inventory levels, ensuring adequate stock for daily operations.
- Monitored performance metrics to identify areas for staff training and development.
- Resolved customer complaints promptly, maintaining high service standards.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Manager
KFC
Casper, WY
05.2011 - 10.2015
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented employee performance evaluations, fostering career development and team morale.
- Analyzed sales data to identify trends, driving strategic initiatives for increased profitability.
- Led daily operations meetings to ensure alignment with company objectives and performance standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Natrona County High School
Casper, WYSkills
- Fiber optic splicing
- Cable management
- Hardware installation
- Field service
- Network installation
- Signal testing
- Preventative maintenance
- Telecommunications troubleshooting
- Teamwork
- Problem-solving
- Time management
- Attention to detail
Timeline
I/R Technician
BluePeak
11.2022 - Current
Reverse Logistics Specialist
Target
08.2018 - 11.2022
Service Manager
Chipotle Grill
11.2016 - 07.2018
Shift Leader
Jump Craze
10.2015 - 11.2016
Assistant Manager
KFC
05.2011 - 10.2015
High School Diploma -
Natrona County High School