Certifications
Derrek Carlson
Columbus
Summary
Detail-oriented Epic Application Analyst supporting system build, testing, and application integration for 80 sites in clinical operations. Works across 3 applications, Order Transmittal workflows, incident management, and Project-driven to improve reliability and keep Epic changes aligned with operational needs. Contributes to release readiness through 4–8 release tests per month, documentation, and collaboration with technical and clinical partners.
Overview
4
4
9
9
years of professional experience
Work History
EHR Ambulatory Analyst
CENTRAL OHIO PRIMARY CARE
Westerville, OH
10.2022 - Current
- Organized and directed five CSD specialty groups to deliver critical tools for COPC providers and clinical staff, ensuring seamless workflow transition from ECW to Epic.
- Organized and directed weekly sessions with stakeholders, focusing on upcoming vaccine strategies and finalizing build approvals.
- Enhanced interdepartmental cooperation by delivering help and resources to the EHR team.
- Implemented Willow inventory system, ensuring seamless integration across all COPC sites.
- Facilitated multiple ambulatory team meetings to align on goals, address ticket issues, and implement chart corrections.
- Worked with Several vendors to implement key applications to improve overall workflow like Ambient, Hey Epic, and workday (willow GL strings).
- Developed OneNote grouper for analytical knowledge library to enhance collaboration among ambulatory team members.
- Contributed significantly to the implementation of epic, driving operational readiness for COPC's initial go-live.
- Analyzed healthcare data to identify trends and inform strategic decision-making.
Epic Associate System Analyst
OHIOHEALTH
Columbus, OH
09.2021 - 01.2023
- Facilitated collaboration with staff and department manager through three weekly meetings focused on complex subject matter. Guided weekly Sherlock sessions with Epic to enhance support and coaching for ticket management. Oversaw daily on-call responsibilities for urgent ticket management issues.
- Completed EpicCare inpatient procedure orders certification and EPCS badge by participating in required classes and passing the exam to achieve Epic certification. Assisted in planning a project that involved developing simulated physician patient order sets and order questions within a tight timeframe of 4 to 5 days.
- Collaborated with personnel to test and refine new updates ahead of Epic version go-live, ensuring alignment with project objectives and operational requirements.
- Gathered information from the Service Desk and end users to investigate a prescription printing issue. Notified the Service Desk team to inform end users of the corrective measures being implemented.
- Elevated career trajectory through two promotions, transitioning from Epic Support Desk Technician to Epic Associate System Analyst, enhancing service delivery in a non-profit health system.
- Collaborated with cross-functional teams to develop solutions addressing user requirements and system needs.
Senior Epic Support Desk Technician
OHIOHEALTH
Columbus, OH
05.2019 - 09.2021
- Facilitated multi-team projects and conducted executive meetings to provide feedback on performance, leading educational initiatives and creating templates in Service Now.
- Delivered targeted training on Epic workflows to new hires, while collaborating with team members to expedite ticket resolutions.
- Provided expert guidance to Tier 1 techs in SBAR methodology, ensuring effective troubleshooting and resolution of technical issues.
- Reorganized CCSD knowledge base and migrated collections to OneNote to enhance accessibility and expedite resolution processes.
- Coordinated efforts with IT teams to ensure successful execution of system upgrades and enhancements.
- Provided technical support for hardware and software issues, ensuring efficient resolution.
Epic Support Desk Technician
OHIOHEALTH
Columbus, OH
09.2017 - 05.2019
- Collaborated with asset providers and nursing personnel to enhance patient care quality. Engaged with Epic build teams to streamline issue resolutions and provide end user education.
- Supported go-lives for Epic2017 and Grove City hospital, applying in-depth knowledge of flowsheets and MAR workflows to ensure successful implementations.
- Engaged in gemba walks and contributed to KPI development for Epic Service Desk team, focusing on improving overall performance.
- Resolves technical issues through effective troubleshooting and problem-solving techniques.
- Delivered exceptional customer support through phone, email, and in-person interactions.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA01-2011
Skills
- Epic (End User Workflows)
- ServiceNow
- Data-Courier
- Electronic Health Records (EHR)
- Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote)
- HL7 interfaces
- Interface troubleshooting
- EHR build configuration
- SQL reporting
- Release management
- Application support
- Workflow analysis
- End user training
- Go-live support
- Issue escalation
- Clinical workflow optimization
- Change management
- Stakeholder communication
- Training coordination
- Process improvement
- Requirements gathering
- User acceptance testing
- Change control
- Data migration
- Scripting
- Relational databases
- Application support documentation
Accomplishments
- Collaborated with team of 3 in the development of Ambient.
- Used Microsoft Excel to develop inventory tracking spreadsheets for 80+ sites.
- Documented and resolved immunization fatigue which led to a massive OPA build to reduce fatigue.
- Documented and resolved smartlink lab errors which led to NAFLD and FIB4 to link correctly.
- Documented and resolved direct messaging errors which led to updating out of date certificates.
Certification
- Epic SmartForms, 2022
- EpicCare Ambulatory, 2022
- Order Transmittal, 2022
- Epic Order Transmittal, 2022
- E-Prescribing Badge, 2025
- Willow Inventory, 2025
- EpicCare Inpatient Procedure Orders, 2021
Timeline
EHR Ambulatory Analyst
CENTRAL OHIO PRIMARY CARE
10.2022 - Current
Epic Associate System Analyst
OHIOHEALTH
09.2021 - 01.2023
Senior Epic Support Desk Technician
OHIOHEALTH
05.2019 - 09.2021
Epic Support Desk Technician
OHIOHEALTH
09.2017 - 05.2019
High School Diploma -
Ocean Lakes High School