LIZBETH ALCALA
Los Angeles,CA
Summary
Epic-certified Ambulatory Application Analyst with 7+ years of healthcare IT experience supporting full-cycle EHR implementations, workflow optimization, Epic upgrades, and 3rd-party integrations across large health systems and academic medical centers. Credentialed across 8 additional Epic applications including Cadence, ASAP, ADT, Behavioral Health, HIM, MyChart, and Healthy Planet. Experienced supporting ambient AI documentation workflows, clinical decision support configuration, and interoperability initiatives. Skilled at partnering with physician champions, operational leadership, and cross-functional IT teams to deliver scalable Epic solutions that improve provider efficiency and operational outcomes.
Overview
8
8
years of professional experience
Work History
Senior Epic Ambulatory Analyst
MemorialCare
Remote
04.2023 - Current
- Managed four to six simultaneous enterprise ambulatory implementations under unified go-live deadline, orchestrating cross-functional execution across IT, clinical operations, physician leadership, training, and application teams, ensuring all project milestones met schedule without scope reduction.
- Led Epic Gold Stars optimization initiatives across multiple ambulatory specialties, enhancing organizational Epic maturity by two levels and driving improvements in provider adoption, evidence based workflow utilization, and quality performance metrics.
- Designed and implemented a complex Epic billing workflow solution for Group Therapy encounters without a licensed Behavioral Health module, resolving a critical revenue cycle and compliance gap through advanced application build expertise and multidisciplinary collaboration.
- Directed Epic Ambulatory upgrade initiatives across multiple release cycles, leading regression testing strategy, workflow validation, issue remediation, deployment coordination, and end user communications to ensure operational continuity and zero-impact clinical deployment outcomes.
- Architected and operationalized the organization’s first Epic decommissioning/de-installation workflow, independently developing governance processes, transition documentation, risk mitigation strategy, and stakeholder enablement for a high visibility enterprise system transition.
- Owned full lifecycle integration delivery for Midmark, Syngo, Biotel and related 3rd party clinical systems, including requirements gathering, interface validation, integrated testing, defect resolution, workflow alignment, and production readiness activities to ensure seamless interoperability and data integrity.
- Supported enterprise ambient AI documentation deployment leveraging Nuance DAX, configuring SmartLink integrated provider documentation workflows that reduced clinician documentation burden, improved note standardization, and accelerated provider adoption of AI assisted charting.
- Drove continuous process improvement initiatives through workflow analysis, optimization governance, and post-go-live enhancement strategies, enhancing end-user satisfaction, minimizing manual workarounds, and boosting ambulatory operational efficiency.
- Functioned as senior escalation resource and ambulatory SME for complex workflow optimization, cross application dependencies, and high priority operational issues impacting provider efficiency and patient throughput.
- Partnered directly with physician champions, operational leadership, revenue cycle stakeholders, and executive governance teams to align Epic system capabilities with enterprise clinical transformation initiatives and strategic organizational goals.
Epic Credentialed Trainer
Advent Health
Remote
01.2022 - 04.2023
- Led enterprise-wide Epic training delivery across Cadence, Ambulatory, ASAP, and Behavioral Health applications in support of large scale go-live initiatives, facilitating virtual and onsite instruction for diverse clinical and operational end users across multiple concurrent deployments.
- Designed and operationalized a scalable Template Build training program, enabling additional credentialed trainers to independently deliver curriculum and expanding enterprise training capacity through standardized instructional development.
- Conducted go-live readiness assessments to identify workflow knowledge gaps and end user proficiency risks, implementing targeted remediation strategies that improved user readiness and reduced post live support escalation volume.
- Served as frontline command center support during enterprise go-live events, providing at the elbow workflow support, triaging live system issues, and partnering with analyst teams to accelerate incident resolution and minimize operational disruption.
Epic Site Specialist (Contractor)
TrueCare
San Marcos, USA
08.2021 - 02.2022
- Redesigned and relaunched the organizational Epic super user program, increasing engagement by 30% through targeted recruitment strategies, role-based training development, and standardized escalation workflows.
- Optimized clinical and operational Epic training curricula to address workflow proficiency gaps, improving end-user readiness and reducing post-go-live support volume.
- Performed validation and regression testing for OCHIN system updates and enhancement releases, ensuring production readiness, workflow continuity, and minimal operational disruption.
Epic Site Specialist (Contractor)
Bartz Altadonna Community Health Center
Lancaster, USA
01.2021 - 08.2021
- Partnered with operational leadership and physician champions to redesign clinical and operational Epic workflows, establishing scalable best-practice standards aligned with organizational objectives and Epic application functionality.
- Administered Epic security access and role based provisioning across the organization, ensuring regulatory compliance, data integrity, audit readiness, and appropriate user governance.
- Collaborated with OCHIN analysts to optimize Epic application build and configuration, translating complex operational requirements into scalable system solutions that improved workflow efficiency and reduced manual workarounds.
Epic Credentialed Trainer (Contractor)
WellSpan
Chambersburg, USA
07.2020 - 01.2021
- Supported enterprise Epic go-live readiness across Cadence, Prelude, Grand Central, and Ambulatory applications through targeted training gap analysis and end-user readiness initiatives that ensured operational preparedness ahead of deployment milestones.
- Partnered with project leadership to audit and optimize training content quality, implementing process improvements that increased training effectiveness scores by 20% and reduced post-go-live support demand.
- Served as primary subject matter expert for Epic Template Build, leading the majority of onsite and virtual training delivery initiatives while standardizing scheduling workflow configuration practices across the organization.
Epic Credentialed Trainer
UCLA Health
Los Angeles, USA
04.2019 - 07.2020
- Delivered comprehensive Epic new hire training across Grand Central, Prelude, Ambulatory, and HIM applications, onboarding clinical and administrative staff across multiple high-volume departments within a leading academic medical center.
- Co-developed and launched a super user program achieving 100% stakeholder engagement, establishing a self-sustaining peer support infrastructure that reduced post-go-live escalations and strengthened institutional workflow knowledge.
- Conducted workflow analysis for ADT and HIM end users, identifying operational inefficiencies that contributed to a 15% reduction in documented staff burnout indicators and improved overall end-user satisfaction.
IT Support Engineer
UCLA Health
Los Angeles, USA
07.2018 - 04.2019
- Resolved 90% of Epic-related support incidents at first contact, demonstrating broad functional knowledge across Epic applications, integrations, and clinical workflows.
- Served as Tier 1 escalation support for Epic system issues, triaging incidents, coordinating cross-functional resolution efforts, and ensuring timely issue remediation across application and infrastructure teams.
Skills
Epic Certification:
- EpicCare Ambulatory
Epic Credentials:
- Ambulatory
- Cadence
- ASAP
- HIM
- ADT (Prelude & Grand Central)
- MyChart
- Healthy Planet
- Behavioral Health
Epic Build & Optimization:
- SmartTools (SmartText, SmartLinks, SmartForms, SmartPhrases)
- Epic Template Build
- Epic Data Courier
- Epic Signal
- Workflow Validation & User Acceptance Testing (UAT)
- Regression & Integrated Testing
- Go-Live Command Center Support
Integration & Interoperability:
- 3rd-Party Integrations (Midmark, Syngo, Biotel, Nuance DAX/Ambient AI)
- Ambient AI Documentation Workflows
- HL7 / EHR Interoperability Concepts
Security & Operations:
- Role-Based Access Control (RBAC)
- Epic Security Administration
- HIPAA Compliance
- Change Management & End-User Adoption
Workflow & Training:
- Clinical Workflow Design & Process Improvement
- Adult Learning Principles & Instructional Design
Additional Tools:
- ServiceNow (ITSM & Ticketing)
- Microsoft Excel, Word, PowerPoint
Timeline
Senior Epic Ambulatory Analyst
MemorialCare
04.2023 - Current
Epic Credentialed Trainer
Advent Health
01.2022 - 04.2023
Epic Site Specialist (Contractor)
TrueCare
08.2021 - 02.2022
Epic Site Specialist (Contractor)
Bartz Altadonna Community Health Center
01.2021 - 08.2021
Epic Credentialed Trainer (Contractor)
WellSpan
07.2020 - 01.2021
Epic Credentialed Trainer
UCLA Health
04.2019 - 07.2020
IT Support Engineer
UCLA Health
07.2018 - 04.2019