Derrek Petroff
Tucson,AZ
Summary
Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and peers. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service.
Overview
16
16
years of professional experience
Work History
Claims Supervisor
GEICO
Tucson, AZ
01.2012 - 11.2023
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
Bankruptcy Case Manager
Bass & Associates
Tucson, AZ
10.2010 - 01.2012
- Streamlined bankruptcy case management processes by implementing new filing systems and organizational techniques.
- Improved client satisfaction by providing timely updates on case progress and answering inquiries in a courteous manner.
- Reduced paperwork errors by meticulously reviewing all submitted documents for accuracy and completeness.
- Facilitated efficient communication between clients, attorneys, and court officials to ensure smooth case progression.
Mortgage Specialist
CitiMortgage
Tucson, AZ
03.2008 - 08.2010
- Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Developed targeted marketing campaigns to attract potential clients, increasing business growth in key demographics.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
Education
High School Diploma -
Catalina High School
Tucson, AZNo Degree - General Studies, Business
University of Arizona
Tucson, AZNo Degree - Graphic Design, Illustration, Web Design, Business
Pima Community College
Tucson, AZSkills
- Insurance Policy Knowledge
- Policy Interpretation
- Strategic Planning
- Analytical Thinking
- Relationship Building
- Problem Solving
- Training and Development
- Team Leadership
- Team Motivation
- Staff Management
Timeline
Claims Supervisor
GEICO
01.2012 - 11.2023
Bankruptcy Case Manager
Bass & Associates
10.2010 - 01.2012
Mortgage Specialist
CitiMortgage
03.2008 - 08.2010
High School Diploma -
Catalina High School
No Degree - General Studies, Business
University of Arizona
No Degree - Graphic Design, Illustration, Web Design, Business
Pima Community College