Scott Brown
Cherry Hill,NJ
Summary
Proven Claims Supervisor with a track record of enhancing efficiency and accuracy in claims management at American National Insurance Company. Skilled in policy interpretation and team motivation, I've successfully optimized resource allocation and fostered collaboration. Achieved favorable outcomes in claims settlements, demonstrating a commitment to quality assurance and expense control.
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Claims Supervisor
American National Insurance Company
02.1999 - Current
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Optimized resources allocation by monitoring workload distribution among team members, leading to increased efficiency within the department.
- Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
Claims Examiner
Harleysville Insurance Company
02.1987 - 02.1999
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
Education
Bachelor of Arts - Business
Towson Sate University
Towson, Maryland05.1984
Skills
- Claims Management Expertise
- Insurance policy knowledge
- Policy Interpretation
- Claims Auditing
- Team motivation
- Claims analysis
- Team Management
- Quality Assurance
- Expense Control
Affiliations
- CPCU, AIC
Timeline
Claims Supervisor
American National Insurance Company
02.1999 - Current
Claims Examiner
Harleysville Insurance Company
02.1987 - 02.1999
Bachelor of Arts - Business
Towson Sate University
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