Derrel Ester
Atlanta ,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Store Manager
AutoZone
Atlanta, GA
01.2019 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Replenishment Manager
Kroger
Memphis, TN
03.2009 - 01.2019
- Ensured compliance with regulatory requirements in all aspects of replenishment management, minimizing risks and penalties.
- Managed vendor relationships for optimal pricing, timely deliveries, and accurate invoicing.
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Analyzed historical sales data to identify trends and inform future purchasing decisions, maximizing profitability.
- Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
- Built strong relationships with internal stakeholders to align on priorities and manage expectations effectively.
- Improved inventory management by implementing efficient replenishment strategies and monitoring stock levels.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated with sales and marketing teams to support promotional activities through effective inventory planning.
- Created and enforced detailed organization processes to increase quality and service standards.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
Timeline
Store Manager
AutoZone
01.2019 - 01.2025
Replenishment Manager
Kroger
03.2009 - 01.2019