Derren A Lima
Los Angeles,CA
Summary
Dynamic customer service professional with strong leadership skills, previously at All About Parking. Expert in parking efficiency and problem-solving, I enhanced team performance and customer satisfaction through effective training and communication. Recognized for maintaining high-quality care for client vehicles while fostering positive guest interactions in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Lead Valet Attendant
All About Parking
West Hollywood, CA
09.2024 - Current
- Oversaw vehicle flow and parking operations to enhance service efficiency for guests.
- Led training and supervision of valet staff to elevate team performance.
- Established and enforced safety protocols to enhance operational standards and minimize incident reports.
- Executed comprehensive vehicle inspections to ensure optimal performance and safety standards.
- Formulated customer service strategies to enhance positive interactions with guests and clients.
- Collaborated with management to resolve guest concerns swiftly, ensuring a positive experience.
- Enhanced team morale by implementing effective communication strategies and demonstrating strong leadership skills.
- Elevated customer satisfaction through efficient valet parking services and a welcoming demeanor.
- Facilitated coworker support during peak periods by providing assistance and managing workload distribution.
Customer Support Specialist
Foreman Financial Inc
North Hollywood, CA
12.2022 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Managed ticketing system to track and prioritize customer support requests efficiently.
- Provided product knowledge training to new team members, improving onboarding process.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Multitasked to handle diverse customer needs in high-volumes setting, prioritizing tasks to keep up with challenging deadlines.
Education
High School Diploma -
Math And Science College Preparatory
West Los Angeles Ca2022
No Degree - Business
Santa Monica College
Santa Monica, CASkills
- Punctuality
- Flexibility
- Strong leadership
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Multitasking proficiency
- Customer service excellence
- Customer service and support
- Verbal and written communication
- Valid Driver's license
- Cash handling
- Flexible schedule
Languages
Spanish
Professional Working
Timeline
Lead Valet Attendant
All About Parking
09.2024 - Current
Customer Support Specialist
Foreman Financial Inc
12.2022 - 08.2024
High School Diploma -
Math And Science College Preparatory
No Degree - Business
Santa Monica College