Russell Estrada

Bristol Hotel

San Diego, CA

07.2023 - Current

Ensured that all vehicles were parked in designated areas with safety and efficiency as the priority.
Coordinated with customers, vendors, and other personnel to provide exceptional service.
Inspected vehicles for damages before parking and after retrieving them.
Maintained records of vehicle keys, locations, and owners' information.
Assisted customers with luggage or any other items they may have needed help with.
Provided assistance with vehicle retrieval when requested by customers.
Responded promptly to customer inquiries regarding services offered by the valet department.
Parked and retrieved guest vehicles quickly to avoid long wait times.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Greeted guests and answered questions about valet service, directions and local attractions.
Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
Returned guests' vehicles while following safe driving practices and obeying traffic laws.
Coordinated team of valets handling car parking needs for regular guests and special event parking.
Maintained cleanliness of service area by sweeping, mopping and organizing.
Notated damages to vehicles to reduce exposure to risk and lawsuits.

Summary