Johnny Atrisco
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Lead Valet Attendant
whaling station steakhouse
Monterey, CA
01.2024 - 06.2024
- Ensured that all vehicles were parked in designated areas with safety and efficiency as the priority.
- Responded promptly to customer inquiries regarding services offered by the valet department.
- Performed regular maintenance checks on equipment used by valets such as carts and wheelchairs.
- Investigated incidents involving damage or theft of property belonging to customers or the company.
- Supervised a team of valets to ensure quality service was provided at all times.
- Prepared reports summarizing activities performed by Valet Department personnel during each shift.
- Developed strategies to streamline processes and improve customer satisfaction levels.
- Conducted safety training sessions for new hires on proper protocol when handling customer's vehicles.
Valet Parking Assistant Manager
Intercontinental the clement monterey
Monterey, CA
10.2022 - 12.2023
- Ensured proper customer service was provided by valet attendants, addressing any issues that arose promptly and professionally.
- Organized monthly meetings for the valet team to discuss updates on policies and procedures.
- Conducted regular inventory checks of parking lot supplies such as cones, signs, uniforms, keys tags.
- Resolved conflicts between employees or customers in a timely fashion according to company protocol.
- Monitored traffic flow into and out of the parking area to maximize space utilization during peak times.
- Developed training materials for new hires on the use of equipment, safety protocols, customer service techniques, and other related topics.
- Evaluated employee performance regularly through observation or customer feedback surveys.
- Created marketing signs or flyers for sales or promotional events.
Valet Attendant
Monterey Plaza Hotel & Spa
Monterey, CA
06.2021 - 09.2022
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Maintained accurate records of customer information including vehicle make and model, license plate number.
- Provided directions and recommendations on local attractions upon request from customers.
- Transported customer's belongings safely from one location to another in a timely manner.
- Ensured that all safety protocols were followed while parking and retrieving cars from designated areas.
- Inspected customer vehicles for pre-existing damage prior to parking them.
- Directed drivers around obstacles in the parking lot while guiding them into available spots.
- Verified valid driver's licenses before allowing customers to drive away with their cars.
Education
High School Diploma -
North Salinas High School
Salinas, CA05-2021
Some College (No Degree) - Psychology
Hartnell College
Salinas, CASkills
- Punctuality
- Strong leadership
- Vehicle safety
- Standard Vehicle Operation
- Cash Handling
- Multitasking and Organization
- Guest flow management
- POS system operations
- Attention to Detail
- Time Management
- Team Collaboration
- Guest Assistance
- Customer service and support
- Punctual and Reliable
- Loading and unloading
- Stress Tolerance
- Professional Appearance
Affiliations
- Enjoy boxing
- Cars
- Beach
- Spending time with family
Timeline
Lead Valet Attendant
whaling station steakhouse
01.2024 - 06.2024
Valet Parking Assistant Manager
Intercontinental the clement monterey
10.2022 - 12.2023
Valet Attendant
Monterey Plaza Hotel & Spa
06.2021 - 09.2022
High School Diploma -
North Salinas High School
Some College (No Degree) - Psychology
Hartnell College
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