Derrica Champagne
Douglasville,GA
Summary
To obtain a Medical Receptionist/Front Office where I can utilize my office management skills to assist in efficient productive company operations
Overview
21
21
years of professional experience
Work History
Front Office Specialist
Wellstar Gastroenterology
Smyrna, GA
05.2023 - 08.2024
- Handed out forms to complete or update and put newest information into computer database.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Collected copays and account balance payments and updated account records.
Front Office Receptionist/ Lead
Village Medical
Douglasville, GA
10.2022 - 05.2023
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Front Office Specialist
Wellstar OB-GYN
Douglasville , GA
09.2021 - 09.2022
- Greeted incoming patients, completed registration procedures and checked each into system.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Calculated money due and processed payments.
Medical Receptionist
Hughston Clinic Orthopaedics
Poinciana, FL
06.2020 - 05.2021
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
Medical Receptionist/Front Office Receptionist
Millennium Physician Group
NAPLES, FL - Florida
09.2015 - 05.2020
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Front Desk Receptionist/Billing Specialist
Dr.Patrice Case Dermatology
Naples, FL
04.2011 - 09.2015
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Front Office Receptionist
JP Internal Medicine LLC
Naples, FL
02.2009 - 03.2011
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments for clients and recorded all client data into the system.
Medical Office Receptionist
RAS Respiratory ( DME)
Bonita Springs, Florida
10.2006 - 12.2008
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Entered patient information into electronic medical record system.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
Medical Receptionist
Anchor Pulmonary Medical Group
Naples, FL
06.2003 - 10.2006
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Education
Medical Billing/Coding Specialist
Lorenzo Walker Institute
2007
High School Diploma - Basic
Naples High School
1998
Skills
- Understands medical procedures
- Issue handling
- Administrative skills
- Medical records and documentation
- Scheduling
- General Office Duties
- FMLA,Short/Long Term Disability Forms
- Medical billing and collections
- Customer Service
- Billing
- EMR Experience (Epic,Athena,NextGen,Greenway,Cortex,Pheersia )
Timeline
Front Office Specialist
Wellstar Gastroenterology
05.2023 - 08.2024
Front Office Receptionist/ Lead
Village Medical
10.2022 - 05.2023
Front Office Specialist
Wellstar OB-GYN
09.2021 - 09.2022
Medical Receptionist
Hughston Clinic Orthopaedics
06.2020 - 05.2021
Medical Receptionist/Front Office Receptionist
Millennium Physician Group
09.2015 - 05.2020
Front Desk Receptionist/Billing Specialist
Dr.Patrice Case Dermatology
04.2011 - 09.2015
Front Office Receptionist
JP Internal Medicine LLC
02.2009 - 03.2011
Medical Office Receptionist
RAS Respiratory ( DME)
10.2006 - 12.2008
Medical Receptionist
Anchor Pulmonary Medical Group
06.2003 - 10.2006
Medical Billing/Coding Specialist
Lorenzo Walker Institute
High School Diploma - Basic
Naples High School