DERRICHA JOSEPH TAYLOR
Miami,FL
Summary
Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
5
5
years of professional experience
Work History
Healthcare Assistant
University Of Miami Health System
2020.02 - 2023.11
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Made outbound calls and reached out to patients, members, and customers
- Contacting members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation
- Adjusted and reset appointments and schedules as required
- Ensured customer satisfaction by providing exceptional customer service, identifying customer needs, and assisting them with healthcare-related issues/concerns that are assessed through outreach programs
Apple Technical Support Representative
Teleperformance
2019.03 - 2022.06
- Responsible for all customers inquiries and questions
- Provide excellent customer service at all times
- Troubleshoot equipment and system problems
- Problem solve to help customers resolve issues on first call
- Enters data from customers into various software programs
- Appropriately communicate with upset customers to resolve their inquiries
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Participates in additional training courses when needed
- Identify customers who are comparison-shopping and inquiring about contract terms
- Assisting the customer with the correct price plan
- Examined claims forms and other records to determine insurance coverage.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Sales Associate
Macys Department Store
2021.12 - 2022.02
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
Bachelor of Science - Business Administration And Management
Barry University
Miami, FL12.2024
Skills
- Customer Service/Support
- Microsoft Windows/Office/Excel
- Flexible and Adaptable
- Self-Motivated
- Dependable and Responsible
- Excellent Communication
- Research and Analytical Skills
- Remote Work Coordination
- Upbeat and Positive Personality
- Data Entry
- Appointment Scheduling
- Medical Billing Knowledge
Timeline
Sales Associate
Macys Department Store
2021.12 - 2022.02
Healthcare Assistant
University Of Miami Health System
2020.02 - 2023.11
Apple Technical Support Representative
Teleperformance
2019.03 - 2022.06
Bachelor of Science - Business Administration And Management
Barry University