VICTORIA MIDDLETON
Hockley,TX
Summary
Strategically-minded Operations Planner with a knack for enhancing productivity and efficiency in task completion. Possess specialized skills in logistics coordination, supply chain management, and process optimization. Excel in teamwork, problem-solving, and adaptability, ensuring smooth operational flow and effective execution of plans.
Overview
18
18
years of professional experience
Work History
Senior Healthcare Operations Planner
DNV Healthcare USA Inc.
Katy, USA
05.2018 - Current
- Orchestrates scheduling of over 100 surveyors for Healthcare Accreditation, Training, and Certifications.
- Interacts with Sales, Regulatory Affairs, Surveyors, and Sector Management to support hospital targets.
- Manages planning for NIAHO, ISO 9001, PSC, CSC, ASR, Orthopedic, VAD, Heart Failure, Sterile Processing and Healthcare Training Courses.
- Engages with various teams to develop new processes for efficient workflow in rapidly changing settings.
- Evaluates survey and surveyor days to maintain adherence to annual budget on monthly basis.
- Manager of scheduling team as go-to person for any queries or challenges
- Ensured compliance with industry regulations and company policies.
MSC Quoting Manager
DNV GL Business Assurance USA
Katy, USA
11.2014 - 05.2018
- Oversee daily procurement and logistics operations within fast-paced environment, emphasizing productivity and efficiency enhancements.
- Manage cross-functional team, offering personalized coaching and support in conjunction with resolving employee relations challenges.
- Draft and finalize comprehensive client agreements, spearhead negotiations for sales contracts, and facilitate implementation of new software systems.
- Executed design and implementation of internal processes to improve workflow effectiveness.
Ensured compliance by streamlining current procedures across departments.
Oversaw management of large-scale databases, enhancing data integrity and retrieval speed. - Effectively diagnosed and addressed accounting and technical challenges, ensuring adherence to confidentiality standards
Planning Coordinator
DNV Business Assurance
Katy, USA
01.2007 - 11.2014
- Oversaw planning and scheduling operations within the organization which included scheduling over 150 Auditors for 3 years in advance.
- Scheduled both domestic and international audits, reviewed organizational data changes on a weekly basis and reviewed Planner changes.
- Acted as the subject matter expert in regard to ISO 9001, TL 9000, ISO 27001, ISO 13485 and MDD along with managing key accounts related to AS9100 and ISO 14001.
Education
Bachelor of Arts - Mass Communication, Minor in Dance
Sam Houston State University
Huntsville, TX01.2006
Skills
- Operations Planning/Scheduling
- Team Leadership
- Process Improvement
- Customer Service/Support
- Problem Solving/Critical Thinking
- Relationship building
- Time management abilities
- Decision-making
Timeline
Senior Healthcare Operations Planner
DNV Healthcare USA Inc.
05.2018 - Current
MSC Quoting Manager
DNV GL Business Assurance USA
11.2014 - 05.2018
Planning Coordinator
DNV Business Assurance
01.2007 - 11.2014
Bachelor of Arts - Mass Communication, Minor in Dance
Sam Houston State University
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