DEBRA S. VAIAU
Lacey
Summary
Dedicated and results-driven professionals seeking a GS-9 or higher position where extensive experience in human resources operations, program management, compliance oversight, and leadership support can be leveraged to improve organizational performance, workforce effectiveness, and operational efficiency.
Overview
12
12
years of professional experience
Work History
Senior Healthcare Operations Manager
Dental Health Activity
Ft. Wainwright
07.2022 - 05.2026
- Promoted to Senior Healthcare Operations Manager position from Human Resource Specialist.
- Serve as senior operational advisor and program manager for multi-site dental healthcare operations supporting active-duty personnel and beneficiaries.
- Direct and oversee program execution involving clinical services, administrative operations, logistics coordination, and performance management.
- Advised senior leadership on healthcare operations, workforce management, and regulatory compliance to enhance strategic decision-making.
- Managed daily operations to ensure efficient service delivery in dental health.
- Streamlined patient scheduling processes to enhance workflow efficiency.
- Coordinated staffing allocations, training compliance, and operational planning efforts.
- Coordinated staff training programs to improve service quality and team performance.
- Lead strategic workforce development initiatives, increasing retention and improving staff performance.
- Analyzed operational performance metrics and developed corrective action plans that improved service delivery outcomes and readiness.
- Directed readiness programs exceeding required performance standards by up to 10%.
- Oversee inspection readiness, internal control programs, and safety compliance with zero major deficiencies.
- Developed and implemented Standard Operating Procedures improving administrative efficiency.
- Interpret and implement federal healthcare policies, ensuring compliance with Joint Commission standards and Department-level directives.
- Manage and maintain accountability of government property and medical equipment exceeding $3 million.
- Prepared executive briefings and data-driven reports for senior leadership decision-making.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Clinic Operations Manager
Dental Health Activity
Tacoma
11.2018 - 06.2022
- Directed full-spectrum operations of a 13-chair healthcare facility supporting 2,000+ beneficiaries.
- Managed annual budget and government assets valued at $1.6–$1.7 million, ensuring optimal resource allocation and financial stewardship.
- Implemented process improvement initiatives resulting in $150,000+ cost savings.
- Led facility through Joint Commission inspection with zero major findings.
- Maintained 100% compliance with training, credentialing, and regulatory requirements.
- Supervised 39 military and civilian personnel, focusing on performance management and disciplinary actions to enhance team effectiveness.
- Established internal control measures ensuring 100% accountability of medical equipment.
- Acted as primary liaison between healthcare facility and higher headquarters leadership, facilitating communication and alignment on operational goals.
Operations and Logistics Supervisor
502nd Dental Company Area Support
Killeen
04.2014 - 11.2018
- Coordinated logistics and deployment of $3 million in medical assets to ensure timely availability for critical operations.
- Managed transportation and accountability of $1.3M+ in mobile healthcare equipment across multiple operational areas.
- Executed emergency response operations for disaster relief missions, enhancing operational readiness and community support.
- Managed transportation and accountability of $1.3M in mobile healthcare equipment across multiple operational areas, ensuring optimal resource utilization.
- Developed internal compliance programs that improved inspection outcomes.
- Maintained zero loss or damage of accountable property.
Education
Associates of Science - Health Science
Purdue Global University
Skills
- Healthcare compliance
- Regulatory compliance
- Performance management
- Operations management
- Microsoft Excel
- Microsoft Office
- Microsoft Teams
- Healthcare operations
- Problem solving
- Strategic planning
- Team building
- Risk management
- Process improvements
- Effective communication
Timeline
Senior Healthcare Operations Manager
Dental Health Activity
07.2022 - 05.2026
Clinic Operations Manager
Dental Health Activity
11.2018 - 06.2022
Operations and Logistics Supervisor
502nd Dental Company Area Support
04.2014 - 11.2018
Associates of Science - Health Science
Purdue Global University